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Why is modem mode unstable?

Andybeech1993
Joining in

on ‎31-12-2023 12:30

Hi,

Has anyone else found on the hub 5 the modem mode is unstable. I have connected a tplink ax 

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19 REPLIES 19

Adduxi
Very Insightful Person
Very Insightful Person
In response to Andybeech1993

on ‎31-12-2023 18:28

Typical of CS. If you go off script they are lost. However in fairness they only support the Hubs in Router mode. 

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Andybeech1993
Joining in
In response to Adduxi

on ‎31-12-2023 18:37

I understand they can't do much but would appreciate a bit of help from them as it is there hub.

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Adduxi
Very Insightful Person
Very Insightful Person

on ‎31-12-2023 18:46

Okay, can you post the power levels and network log please. It may be your circuit is faulty and nothing to do with your Router. 

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Andybeech1993
Joining in
In response to Adduxi

on ‎31-12-2023 19:45

1000009001.jpg

1000009000.jpg

  

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Tudor
Very Insightful Person
Very Insightful Person
In response to Andybeech1993

on ‎31-12-2023 20:54

Please provide full stats as detailed below, not photos:

How to get stats from a VM hub (no need to logon to the hub)

Open a web browser and go to 192.168.0.1 router mode or 192.168.100.1 modem mode

  • Click on the “> Check router status” button
  • Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot
  • Click on the “Upstream” tab, copy the text and paste into your reply
  • Click on the “Networking” tab, copy the text and paste into your reply.
    • Do NOT post photos or screen shots they will be rejected as they contain MAC addresses. The board software will automatically change MAC addresses to **:** if done as above.

Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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Andybeech1993
Joining in
In response to Tudor

on ‎31-12-2023 21:50

1 331000000 3.7 38 QAM 256 25

2 139000000 5.1 38 QAM 256 1

3 163000000 4.4 38 QAM 256 4

4 171000000 4.1 38 QAM 256 5

5 195000000 2.9 38 QAM 256 8

6 203000000 2.8 38 QAM 256 9

7 219000000 2.5 38 QAM 256 11

8 227000000 2.1 38 QAM 256 12

9 235000000 2 38 QAM 256 13

10 267000000 1.9 38 QAM 256 17

0 49600000 48.5 5120 QAM 64 1

1 43100000 48.3 5120 QAM 64 2

2 36600000 47.5 5120 QAM 64 3

3 30100000 47.3 5120 QAM 64 4

4 23600000 47.5 5120 QAM 64 

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Andybeech1993
Joining in
In response to Andybeech1993

on ‎31-12-2023 21:52

31-12-2023 20:13:39 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=

31-12-2023 20:13:33 notice US profile assignment change. US Chan ID: 6; Previous Profile: 13; New Profile: 11 13.;CM-MAC=

31-12-2023 20:13:33 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=

31-12-2023 20:13:30 notice REGISTRATION COMPLETE - Waiting for Operational status

31-12-2023 20:13:24 warning Dynamic Range Window violation

31-12-2023 20:13:24 warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=

31-12-2023 20:13:24 warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=

31-12-2023 20:13:24 warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=

31-12-2023 20:13:24 warning Dynamic Range Window violation

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Tudor
Very Insightful Person
Very Insightful Person
In response to Andybeech1993

on ‎31-12-2023 22:59

Also need all the upstream figures and the downstream error counts. The only error in those stats,  T3, is on the upstream,


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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Andybeech1993
Joining in
In response to Tudor

on ‎07-01-2024 19:19

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

13310000004.538QAM 25625
21390000005.838QAM 2561
31470000005.739QAM 2562
41550000005.539QAM 2563
51630000005.139QAM 2564
61710000004.839QAM 2565
71790000004.238QAM 2566
81870000003.738QAM 2567
91950000003.738QAM 2568
102030000003.638QAM 2569
112110000003.638QAM 25610
122190000003.438QAM 25611
13227000000338QAM 25612
142350000002.938QAM 25613
15243000000338QAM 25614
162510000003.338QAM 25615
172590000003.138QAM 25616
182670000002.838QAM 25617
192910000003.238QAM 25620
202990000002.938QAM 25621
213230000003.938QAM 25624
223550000005.938QAM 25628
233630000006.338QAM 25629
243870000005.838QAM 25632
253950000005.939QAM 25633
264030000006.239QAM 25634
274110000006.239QAM 25635
284190000005.739QAM 25636
294270000005.440QAM 25637
30435000000539QAM 25638
314430000004.939QAM 25639
324510000004.739QAM 25640
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Andybeech1993
Joining in
In response to Andybeech1993

on ‎07-01-2024 19:20

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
049600000485120QAM 641
14310000047.85120QAM 642
236600000475120QAM 643
33010000046.85120QAM 644
42360000047.55120QAM 645

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
0ATDMA0000
1ATDMA0000
2ATDMA0000
3ATDMA0030
4ATDMA0000

TimePriorityDescription07-01-2024 18:30:13errorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;05-01-2024 10:27:27noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;05-01-2024 10:27:27warningDBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;05-01-2024 10:17:21warningDBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;05-01-2024 10:17:21noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;04-01-2024 17:59:26noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;04-01-2024 17:59:26warningDBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;04-01-2024 17:59:21noticeREGISTRATION COMPLETE - Waiting for Operational status04-01-2024 17:59:14warningDynamic Range Window violation04-01-2024 17:59:14warningRNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;04-01-2024 17:59:14warningDynamic Range Window violation04-01-2024 17:59:14warningREG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;04-01-2024 17:59:14warningRNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;04-01-2024 17:59:14warningDynamic Range Window violation04-01-2024 17:59:14warningRNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;04-01-2024 17:59:14warningRNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;04-01-2024 17:59:14warningDynamic Range Window violation04-01-2024 17:59:09noticeDS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;04-01-2024 17:59:05noticeTLV-11 - unrecognized OID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;04-01-2024 17:59:03warningDHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;04-01-2024 17:59:01noticeHonoring MDD; IP provisioning mode = IPv404-01-2024 17:58:43criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;04-01-2024 17:58:37criticalCable Modem Reboot because of - Erouter Mode Change04-01-2024 17:58:37criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;31-12-2023 20:13:39criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;31-12-2023 20:12:53criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;31-12-2023 20:12:52criticalCable Modem Reboot because of - Reboot Timezone Change31-12-2023 20:09:55criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;31-12-2023 20:09:49criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;31-12-2023 20:09:48criticalCable Modem Reboot because of - pin-reset

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