on 17-11-2021 19:27
I'm 4 reboots in and my router is suddenly unable to connect to my PC or my printer. If it does at all, it's 20mbps. The phones get the full 200mbps. Half my system is disabled or offline.
What changed?
on 20-11-2021 16:57
Hello @JonLmanning,
Welcome to the community page, thanks for posting.
I am sorry to see that your network keeps causing you problems.
Do you still need help with this?
Many thanks,
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on 22-11-2021 15:16
Hi
Yes this is still a big issue.
Today I have a 12 mbps service via my repeater in the next room. So I've got a better signal through a wall than direct from my router - which I'm deeply suspicious of.
on 22-11-2021 19:40
Virgin network services finally FINALLY came up with a diagnosis that I should do a re-set on the modem rather than a reboot - and it worked.
Back to 209 mbps
But why on earth do I have to wait a week for an automated system to come up with the solution???????? Especially when the problem is the Virgin kit.
Expletives deleted
on 24-11-2021 20:29
Hi @jonmanning
Thanks for posting and welcome to the community. My apologies for the broadband issues. Upon doing a system check, all of your downstream power levels are out of specification. This will need a technician visit to the property to sort out.
I shall send you a PM now to get some details and arrange this.
Best,
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on 25-11-2021 16:44
Hi @jonmanning
Thanks for joining me on PM. Just to update the thread, the engineer visit was booked in.
This can be tracked in your online account - virg.in/myVM
Let us know how the visit goes 🙂
Best
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25-11-2021 17:32 - edited 25-11-2021 17:38
Whenever you have a problem with your PC or broadband, don't waste time trying to diagnose what's wrong as a reboot of the PC or hub/router often resolves the problem. A pinhole reset should be done if a reboot doesn't work, just keep pressure on the pin for a good 30 seconds.
25-11-2021 17:34 - edited 25-11-2021 17:38
on 27-11-2021 13:16
Engineer called today and attenuated the signal to my router to help it stabilise.
He also had a lot of useful advice about wi-fi speeds around the building.
on 29-11-2021 13:20
That's great to hear @jonmanning and thank you for updating us.
Are things now looking a little better with the set up and connection?
Thank you.