Ordering Wifi pods?

[brianwcarty]

Hi hoping for some assistance on the process of ordering Wifi pods. Been through my account on Desktop, it said download the Connect app and do a scan. I've done that and found a few bad spots in my house but I can't seem to find any option to order pods through the app. Has anyone else had this?

Thanks in advance

[jbrennand · Accepted solution]

Lots find the same.

A VM Person will respond here in a day or two and can sort one for you.

Or, whilst waiting try....

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There are a few options. Firstly call it in on the “faults” line - on 150 (VM Phone - free) or 0345 454 1111 (any other phone - national rate). Use option 2 (faults), dont press any other buttons when offered and you should be in the queue for the next agent.
If you get cut off after an automated reboot cycle, just call back in a couple of minutes as the system should know that you have just been on and it hasn’t helped and put you in the queue.

Try now, but calling at 08.00 midweek (09.00 Sun) is the best time to get through quickly at busy/closed times you may get redirected to offshore - hence calling early is best.
You can text VM on 0753 305 1809 include account name/number and what the issue is, there is also a “Chat” option on their website - but note that replies usually take longer. Or you can speak to the team on WhatsApp by logging into your online account via a mobile handset and there will be a link to speak to VM by Whats App (the number is 0780 3089 684 ) - you can use the same number for their other social media platforms too (TwitX/Fbook. etc) - so try them all.

[brianwcarty]

Thanks I'll try some of those see if I get anywhere.

[brianwcarty]

Still not been able to get this sorted, not had any success on the phone. Can someone from Virgin help me out please?