How to order Wifi Pods

[brianwcarty]

Hi hoping for some assistance on the process of ordering Wifi pods. Been through my account on Desktop, it said download the Connect app and do a scan. I've done that and found a few bad spots in my house but I can't seem to find any option to order pods through the app. 

I started a similar thread a few weeks ago that was marked solved when it wasn't, I appreciated the suggestions but no one from VM actually contacted me.

[jbrennand]

Note that this forum isnt a hotline into VM... so try this....

There are a few options. Firstly call it in on the “faults” line - on 150 (VM Phone - free) or 0345 454 1111 (any other phone - national rate). Use option 2 (faults), dont press any other buttons when offered and you should be in the queue for the next agent.
If you get cut off after an automated reboot cycle, just call back in a couple of minutes as the system should know that you have just been on and it hasn’t helped and put you in the queue.

Try now, but calling at 08.00 midweek (09.00 Sun) is the best time to get through quickly at busy/closed times you may get redirected to offshore - hence calling early is best.
You can text VM on 0753 305 1809 include account name/number and what the issue is, there is also a “Chat” option on their website - but note that replies usually take longer. Or you can speak to the team on WhatsApp by logging into your online account via a mobile handset and there will be a link to speak to VM by Whats App (the number is 0780 3089 684 ) - you can use the same number for their other social media platforms too (TwitX/Fbook. etc) - so try them all.

FINALLY… A VM person will pick this up on here and respond, but it can take a few days for them to get here - particularly at this time of year

[Barstaff]

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@jbrennand wrote:

Note that this forum isnt a hotline into VM... so try this....

There are a few options. Firstly call it in on the “faults” line - on 150 (VM Phone - free) or 0345 454 1111 (any other phone - national rate). Use option 2 (faults), dont press any other buttons when offered and you should be in the queue for the next agent.
If you get cut off after an automated reboot cycle, just call back in a couple of minutes as the system should know that you have just been on and it hasn’t helped and put you in the queue.

Try now, but calling at 08.00 midweek (09.00 Sun) is the best time to get through quickly at busy/closed times you may get redirected to offshore - hence calling early is best.
You can text VM on 0753 305 1809 include account name/number and what the issue is, there is also a “Chat” option on their website - but note that replies usually take longer. Or you can speak to the team on WhatsApp by logging into your online account via a mobile handset and there will be a link to speak to VM by Whats App (the number is 0780 3089 684 ) - you can use the same number for their other social media platforms too (TwitX/Fbook. etc) - so try them all.

FINALLY… A VM person will pick this up on here and respond, but it can take a few days for them to get here - particularly at this time of year

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Although, you did post a very similar generic ‘copy and paste’ response to the OP’s original thread, in which they asked for help and a VM forum team member actually DIDN’T respond and offer to help. They also claimed to have tried the telephone option and have gotten nowhere. So it would seem that the 'valued customer’ has had no assistance at all! From anyone!

Care to use your VIP superpowers and escalate it?

[jbrennand]

They frown on us escalating Pod requests 😎 - And when I have, the VM person often just posts them the same info, to try first!

There are lots of replies on the forum from customers where one of those options has worked (just search for one or two) which is why I c&p the options rather than spend five minutes typing essentially the same info several times a day.

I am guessing there is limited cover on here from VM people over the holiday period, but they should get here eventually.

TBH, VM Pods offer little in the way of flexbility in their specs which is why I (and lots of others) prefer to take the wifi out of VM's control and use our own better quality/functionality wifi equipment.  Lots of options available starting at ~£50 - and - its yours to own forever (you rent from VM) and can also be used with any other ISP you may choose in the future

[Gareth_L]

Good afternoon brianwcarty.

Thanks for your post, sorry to hear you're unable to order a Pod.

What I can do is get this arranged from here if you still need one.

If you don't mind, I’ll need to send you a private message to pass security. 
If you can check the logo top right of your screen that would be great. 
Regards     
Gareth_L