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No RF signal detected

Albinas
Joining in

on ‎30-06-2023 21:10

Same issue here today. Was a problem with email from 9 this morning. Now email fixed but no Internet connection.  No rf signal detected. and its weekend, so all weekend without Internet.  So annoying when isp provider do work for something but affect my Internet.  

1688155662731798181605036497911.jpg

 so unfortunately unreliable VM is.

 

 

[MOD EDIT: Post split to create own thread]

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2 REPLIES 2

newapollo
Very Insightful Person
Very Insightful Person

on ‎01-07-2023 17:35

Hi Albinas 

Have you used the /check-services/i  function? You can also a run a test on your equipment from there. 

If nothing is showing  you could also try the automated Service Status number  0800 561 0061.  This often gives details of more local issues down to postcode level.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Client62
Legend

on ‎01-07-2023 17:54

Check the coax cable connectors are secure at the Hub and at the wall socket.

If yours ( like ours ) is an RFoG area, check the green LED is lit on the back of the PSU Plug for the ONT.

Ask the folks next door if they are also out of action, it might be an service fault.

Report the outage to Customer Service on 0345 454 1111 

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