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Posted onto thread - 'wifi router light permanently on red' on Wed 01/05/4 but no reply

SueR33
Tuning in

Help request originally posted on the above thread on Wed 01/05/24 but not had any response, yet.

Hi. I was about to ring VM, eventually, about this very issue. However, thought I'd check out the forum first. Our router is a Hub 3 & has had a permanent red light on since about October/November last year. It's in a well ventilated, cool place. I've done the turn it off routine twice. Also did a pin hole reset, about January. I requested & received a booster as our signal in some areas of the house was quite poor. Still having some poor areas in the house showing low wifi signal though ๐Ÿ˜•. So, what happens now? Any further suggestions or help? Thanks. Sue

I also posted two photos of where the router is situated.

 

 

3 REPLIES 3

SueR33
Tuning in

20240501_151107.jpg

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20240501_151237.jpg

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RT123
On our wavelength

Hi,

Responses on the community are not quick (usually it takes at least a few days)

The positioning of the hub looks ok - I'd suggest messaging Virgin on X/Twitter (@VirginMedia) or Facebook (it's quite a bit quicker to get a response)

I do not work for VM, just trying to help!

newapollo
Very Insightful Person
Very Insightful Person

Hi SueR33,

Did you respond to the private message that forum team member @Robert_P sent you on the other thread that you originally responded to << here >>  ?

Dave
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