Forum Discussion

stevearowe's avatar
stevearowe
Joining in
1 year ago
Solved

Wifi router light permanently on red.

Hi, My Virgin wifi router permanently displays red rather than white/yellow. Router is working and and devices are connecting. Have tried switch off/on and manual/online reset etc no change. Under...
  • Adduxi's avatar
    Adduxi
    1 year ago

    Assuming it's a Hub 3?  If the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.

SueR33's avatar
SueR33
On our wavelength
1 year ago

 Attaching photo of where router is located.

 

Robert_P's avatar
Robert_P
Icon for Forum Team rankForum Team
1 year ago

Hi SueR33

 

Thanks for getting in touch via the forums in regards to your Hub 3 and the red light, we appreciate you taking the time to make us aware and we're happy to help.

 

More than likely, with there being no heat or service issues it is a faulty LED but I will send you a Private Message to get some more details from you to assist. Check the envelope in the top right of the forum when signed in for the message.

 

Rob