Forum Discussion
- Mo18Joining in
Phoned customer service and was told as long as I have Internet connection they won't give me a new hub
- Daniel_EtForum Team
Hi Mo18, thank you for your response.
The red light indicates that either the router is overheating, or there's an issue with the connection to the LED.
Can you please follow the below steps in the following order in the first instance:
• Turn the power switch off on the back of the Hub
• Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight
• Then use the power switch to turn the unit back on
If after following the above steps the router doesn't boot back up after a few minutes, or the red light returns when it does, the router will need replacing.
Regards,
Daniel- Lesp1964Tuning in
Hi Daniel _ Et ,
I started having the same problem yesterday , and have done what you said to do , but the red light is still on .
- Mo18Joining in
Hi Daniel_Et
I've done as you suggested. I've called customer service and they said as Internet connection is working they will not replace the hub. Do you have any other suggestions?
Regards
Morag
- Cordelia29Just joined
I have exactly the same issue except the Wi-Fi works but Ethernet doesn't
- Kath_PForum Team
Hi Cordelia29,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're very sorry to hear you're having some issues with your Hub 3 displaying a red light. Just to double check, is the Hub currently in modem mode? If so then the light will be a magenta colour but can look quite red at times. This is perfectly normal and nothing to worry about.
If it's not then please follow the below steps:
- ➡ Turn the power switch off on the back of the Hub.
- ➡ Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight.
- ➡ Then use the power switch to turn the unit back on. The Hub should now operate normally.
If the red light still shows after doing the above, pop back here and let us know. We can then arrange an engineer to visit to swap out the Hub.
Thanks,
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