Permanent red light on router
My router has a permanent red light but Internet is working. Done all the checks, switching on and off and resetting. What else can I do?
Forum Discussion
16 Replies
Phoned customer service and was told as long as I have Internet connection they won't give me a new hub
- Daniel_Et
Forum Team
Hi Mo18, thank you for your response.
The red light indicates that either the router is overheating, or there's an issue with the connection to the LED.
Can you please follow the below steps in the following order in the first instance:
• Turn the power switch off on the back of the Hub
• Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight
• Then use the power switch to turn the unit back on
If after following the above steps the router doesn't boot back up after a few minutes, or the red light returns when it does, the router will need replacing.
Regards,
DanielHi Daniel _ Et ,
I started having the same problem yesterday , and have done what you said to do , but the red light is still on .
Hi Daniel_Et
I've done as you suggested. I've called customer service and they said as Internet connection is working they will not replace the hub. Do you have any other suggestions?
Regards
Morag
I have exactly the same issue except the Wi-Fi works but Ethernet doesn't
- Kath_P
Hi Cordelia29,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're very sorry to hear you're having some issues with your Hub 3 displaying a red light. Just to double check, is the Hub currently in modem mode? If so then the light will be a magenta colour but can look quite red at times. This is perfectly normal and nothing to worry about.
If it's not then please follow the below steps:
- ➡ Turn the power switch off on the back of the Hub.
- ➡ Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight.
- ➡ Then use the power switch to turn the unit back on. The Hub should now operate normally.
If the red light still shows after doing the above, pop back here and let us know. We can then arrange an engineer to visit to swap out the Hub.
Thanks,
I have exactly the same issue a continuous red light on a hub 3. I am having no joy navigating through Virgin's mire to try to get a resolution.
- Steven_L
Hello geoffster,
Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your router at the moment. I'd be happy to take a further look into this for you however I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L
