POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
Hi, would a vm engineer relocate my router into the loft?
Hi everyone,I have been having constant issues with WiFi/broadband since 9th of July. I've spent hours on the phone with Virgin, had multiple engineer appointments cancelled over this time and they weren't even bothered to let me know about, when eac...
Any suggestions?Network LogTime Priority Description12/08/2023 13:37:12noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;11/08/2023 05:23:20criticalNo Ranging Response received - T3 time-out;CM-MAC=**:*...
How would i get the 3 free WiFi pods ?it says i have to do a speed test but how can i when i can't get WiFi in that room ?
Hopefully someone from virgin media can help me here.Sitting watching tv and my Powerline adapter started producing actual sparks then smoke then went bang!!!Scared the living daylights out of me and the kids.Number one is there an existing issue wit...
I don't get wifi coverage in one of my room upstairs. The place is like diagonally opposite to where my hub is located in downstairs corner.I have read few threads here mentioning to connect the with VM Connect App and do speed test which will show b...
I’ve got the hub 4 and recently been having constant flashing white lights randomly everyday.Ive unplugged the hub but its still happening. For £76 a month this shouldn’t be happening. these are from yesterday and today. not sure if this is normal o...
So in January last year, I was attacked by cyber criminals, repeatedly launching DDoS attacks against my home network. This actually caused a lot of disruption to my internet access for a few days. All credit to Virgin for listening to me, and repl...
Technician has just been, replaced the router and now says the booster needs replacing & to contact Virgin. I have tried to find out to how order a replacement booster/pod via the app - no joy there! And customer services is supposed to be open until...
