Moving router

[Samanmo]

Hi, 

My broadband/wifi router was installed upstairs years ago in what is now an inconvenient spot. I would like it moved downstairs. What's the easiest way to book an engineer to do this please? 

[SomeDylan]

Hello I recently got Gig 1 Fibre installed in a new property currently in living room. I would like to request to have it moved to the bedroom could i have an engineer sent out to do this for me?

[Alex_RM]

Hi SomeDylan,

Thanks for posting and welcome to our community  😊

There is a £25 charge to move equipment, if you're happy with that let us know and we can pop you over a private message.

Alex_Rm

[Jonesy96]

Hi, I recently moved into a new home and the WiFi hub has been installed into one corner of the living room and I now need it in the other corner,

would this be possible to move please?

[Alex_RM]

Hi Jonesy96,

Thanks for posting and welcome to the community 😊

There is a £25 charge for moving equipment, so I can get a few more details from you I've popped you over a private message.

Alex_Rm

[Jhep]

Hi. I've tried to get the team to PM me to sort out an appointment to move my router too. Can anyone help please? I just want the router moved from the kitchen to the lounge. Much thanks 

[Matthew_ML]

Hey Jhep, thank you for reaching out and I am sorry to hear this. 

I can see you are in currently in PM with my colleague  🙂

[Ayisha_B]

Thanks for your time via PM @Jhep 

I've booked an engineer for you to come out and have your hub relocated. You can find confirmation of the visit via your 👉 online account.

Let me know if there are any problems with the date or time and I can look to reschedule this for you. 

Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can also do this online or via the MyVM app by 4pm the day before the appointment.

If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.

Let us know how the visit goes!