Hub 3.0 over the past 2 weeks keeps dropping

[Vicky12428]

I have done a full reset and the wifi keeps dropping. I have tried manually configuring router to certain channels and this does not work. 

[Client62]

Keeps dropping may be an issue with the signal to the Hub 3.

Copy / Paste the text into this thread from the "Check router status" >>> Downstream / Upstream tabs.

[jbrennand]

Could also just be wifi interference rather than a network connection one

So, are your issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check on one to help diagnose whether it is just a wifi connection issue or it could be network connection/Hub related?

[Matthew_ML]

Hey Vicky12428, thank you for reaching out and I am so sorry to hear you are having some connection issues.

I've taken a look from our side and I can see everything is correct, how has it been over the weekend?

[Vicky12428]

I am still having issues. This evening I was playing online gaming and it dropped a number of times.  My router is within 3 meters of the playstation. I will paste my downstream/upstream logs. 

[Vicky12428]

Channel	Frequency (Hz)	Power (dBmV)	SNR (dB)	Modulation	Channel ID
1	379000000	6	40	256 qam	31
2	139000000	7.5	40	256 qam	1
3	147000000	7.3	40	256 qam	2
4	155000000	7	40	256 qam	3
5	163000000	7	40	256 qam	4
6	171000000	7	40	256 qam	5
7	179000000	7	40	256 qam	6
8	187000000	6.9	40	256 qam	7
9	195000000	6.8	40	256 qam	8
10	203000000	6.5	40	256 qam	9
11	211000000	6.4	40	256 qam	10
12	219000000	6.3	40	256 qam	11
13	227000000	6	40	256 qam	12
14	235000000	6	40	256 qam	13
15	299000000	5.4	40	256 qam	21
16	307000000	4.9	40	256 qam	22
17	315000000	4.9	40	256 qam	23
18	323000000	5	40	256 qam	24
19	339000000	5.1	40	256 qam	26
20	347000000	5.5	40	256 qam	27
21	355000000	5.5	40	256 qam	28
22	363000000	5.8	40	256 qam	29
23	371000000	6	40	256 qam	30
24	387000000	6	40	256 qam	32

Downstream bonded channels

Channel	Locked Status	RxMER (dB)	Pre RS Errors	Post RS Errors
1	Locked	40.3	79	0
2	Locked	40.3	28	0
3	Locked	40.9	35	0
4	Locked	40.3	39	0
5	Locked	40.9	43	0
6	Locked	40.3	51	0
7	Locked	40.3	39	0
8	Locked	40.3	28	0
9	Locked	40.9	34	0
10	Locked	40.9	20	0
11	Locked	40.9	20	0
12	Locked	40.3	43	0
13	Locked	40.3	55	0
14	Locked	40.9	48	0
15	Locked	40.3	56	0
16	Locked	40.3	48	0
17	Locked	40.3	42	0
18	Locked	40.9	56	0
19	Locked	40.3	62	0
20	Locked	40.3	62	0
21	Locked	40.3	64	0
22	Locked	40.3	93	0
23	Locked	40.9	61	0
24	Locked	40.3	62	0

Upstream bonded channels

Channel	Frequency (Hz)	Power (dBmV)	Symbol Rate (ksps)	Modulation	Channel ID
1	43100000	44.3	5120	64 qam	2
2	23600000	41.8	5120	64 qam	5
3	30100000	42.3	5120	64 qam	4
4	36600000	42.8	5120	64 qam	3
5	49600000	44.3	5120	64 qam	1

Upstream bonded channels

Channel	Channel Type	T1 Timeouts	T2 Timeouts	T3 Timeouts	T4 Timeouts
1	ATDMA	0	0	1	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	3	0
4	ATDMA	0	0	6	0
5	ATDMA	0	0	2	0

[Matthew_ML]

Thank you for the update.

I have just taken a look and this just looks like it was a blip, the connection will never be prefect 24/7 due to the nature of the connection. 

I have taken a look at the levels and they are looking really good currently.

Was there anymore issues over the weekend?