Hub3 Solid Red light

[Bud788]

Had a solid red light on my Hub 3 for a few weeks now finally got around to try and solve it. I have read a few threads on here and folowed the basics but still no joy. Phoned tech who was very unhelpful and saying it's a software issue and will be resolved from anythime for 1 to 6 weeks ! and is quite safe to carry on using my Hub3  and a replacement hub wont resolve the issue and will take upto 6 weeks for a replacement to arrive..  So annoyed it's like banging my head against the wall...  Thanks   

[Gareth_L]

Hello Bud788.

Thanks for your first post and welcome to our community.
Sorry to hear you are having an issue with the red light on your Hub3
I'd like to investigate this for you and arrange for swap lot quicker then the time you were quoted.
If you don't mind, I will need to send you a private message to pass security. 
If you can check your logo at the top right of your screen that would be great. 

In the meantime, can you please ensure the Hub3 is well ventilated and away from any direct sources of heat.
Gareth_L