Moving the router

[Cooltub83]

Hello first time posting! 

We have a VM socket in a bedroom upstairs and a VM socket in the front room! The router is up in the bedroom I wondered is it possible to move the router from up stairs to the front room and plugging it in is it that simple or do I need a technician to move it?

[Tudor]

A VM technician will move it for £25. 

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

[pete_at_home]

Depends if both sockets are connected to a splitter, and what the cable is like.    Why not try it and see ?

[Akua_A]

Hi @Cooltub83 

Welcome to our community forums and thank you for contacting us about a hub move. We want to best help from here. To best look into this, we are sending a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

Thanks,