Maximum number of wifi connections to hub 3.0?

[Killy88]

Does anyone know what the maximum number of devices can be connected by wifi?

We currently have 25ish devices connected but most of them are passive i.e. smart plugs/smart speakers/doorbell etc... but we keep struggling to just get connected on our phones, buffering videos etc. 

We're on 100mbs but upon the recommendation of a virgin advisor told that upgrading to 350mbs would likely fix our issues, does anyone have any idea if this will work or am I better getting an external wifi router and using the virgin hub as a modem?

Thanks!

[Killy88]

I posted this once already but it seems to have disappeared... are virgin likely to be able to fix whatever the issue is or do I need to look for a non-Cable ISP?

Thanks,

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	507000000	-1.4	38	256 qam	13
2	515000000	-1.5	38	256 qam	14
3	523000000	-2	38	256 qam	15
4	531000000	-2	38	256 qam	16
5	539000000	-2.2	38	256 qam	17
6	547000000	-2.7	38	256 qam	18
7	555000000	-2.2	38	256 qam	19
8	563000000	-1.7	38	256 qam	20
9	571000000	-2.7	38	256 qam	21
10	579000000	-2.7	38	256 qam	22
11	587000000	-2.5	38	256 qam	23
12	595000000	-2.4	38	256 qam	24
13	635000000	-2.7	38	256 qam	25
14	643000000	-2.2	38	256 qam	26
15	651000000	-1.9	38	256 qam	27
16	659000000	-2.2	38	256 qam	28
17	667000000	-1.7	38	256 qam	29
18	675000000	-1.5	38	256 qam	30
19	683000000	-2	40	256 qam	31
20	691000000	-2	38	256 qam	32
21	699000000	-1.5	38	256 qam	33
22	707000000	-1.5	38	256 qam	34
23	715000000	-2	38	256 qam	35
24	723000000	-1.5	38	256 qam	36

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	161	0
2	Locked	38.9	131	3
3	Locked	38.6	116	24
4	Locked	38.9	140	19
5	Locked	38.9	130	17
6	Locked	38.9	118	25
7	Locked	38.9	123	12
8	Locked	38.9	137	24
9	Locked	38.9	189	12
10	Locked	38.9	235	7
11	Locked	38.6	250	16
12	Locked	38.9	316	18
13	Locked	38.6	124	27
14	Locked	38.9	122	13
15	Locked	38.6	136	10
16	Locked	38.6	114	2
17	Locked	38.9	101	16
18	Locked	38.9	92	26
19	Locked	40.3	109	19
20	Locked	38.9	155	10
21	Locked	38.9	123	24
22	Locked	38.9	134	16
23	Locked	38.9	126	26
24	Locked	38.6	187	48

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	46200044	45.3	5120	64 qam	1
2	39400000	45.5	5120	64 qam	2
3	25800000	46.3	5120	32 qam	4
4	32600000	45.8	5120	64 qam	3

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	1	0
2	ATDMA	0	0	2	0
3	ATDMA	0	0	2	0
4	ATDMA	0	0	1	0

[Andrew-G]

As @Adduxi has said, the network log is poor, and shows a connection that's repeatedly dropping channels.  That's supported by the upstream timeouts, and the downstream post-RS error counts.  I believe that'll only get fixed by a technician visit.  Usually VM get these things sorted without needing to take your business elsewhere, although there are exceptions to every rule.

When all that's sorted, then you can worry about whether the wifi is up to scratch!

[-tony-]

levels are good a few T3 errors but i dont see that being the problem with the wifi - to me tha question was answered in an earlier post - if the hub3 works for you then great - if not yu need to look at a better wifi router - you will be comparing a [more expensive] much better router with something not much better than a pound shop one

choice of which one is better is up to you a 3rd party router or mesh system - dont think about the pods VM offer - if free they are worth a try - at £5 a month on your package they are a waste of money

its worth asking and mentioning before you think about alternatives - have you split the wifi bands and turned off smart wifi - if not do so

as to a non cable isp - why do you think that will improve things - they are different and the connection in certain ways may be better but the wifi is likely to be the same 

[Hayley_S]

Hello @Killy88,

Welcome back to the community page, thank you for posting on here.

I am sorry to see that you are having issues with your connection.

I was unable to locate your account using your forums details, can you please tell me if you have any devices connected to the wired connection? This would help with the Wi-Fi connections.

Please let me know.

Thanks,

[Killy88 · Accepted solution]

So I managed after a few back and forths to get back down to 100mbs package then risked it and bought a new router… absolutely fixed all the problems. VM Hub is now in modem mode and everything is working exactly as it should! 

[David_Bn]

Thanks for the update @Killy88,

We're pleased to hear that you've been able to find a solution to the issue you were facing.

Feel free to come back to our Community Forums if you have any further issues with the services 

Kindest regards,

David_Bn