Issue with speed and packet loss.

[ValenB]

 

Attached I’ve left a picture of my router in the same room facing me and in the second I’ve left a speed test I’ve don’t that reflects the connection I’ve had for the past week.

Checking with my account number says everything as it should be but I cannot imagine a 0.3mbps speed split across a laptop and a phone is even remotely worth the amount I’m paying.

I have reset this thing god knows how many times, checked the cables and it hasn’t helped in the slightest. Please help

 

[Client62]

First call 0800 561 0061 - use the automated service to see if there is a local service issue for your street.

Speed test the service to a Router mode Hub(3/4/5) + your device with the link below.
https://www.samknows.com/realspeed/

Once the test begins click on: Run full test to see all the stats.

The speed at the Hub should reflect your subscription.  ( if it does not we can move on to signal checks )
The speed at the Wi-Fi device may differ.

[Client62]

Hub Signal Level Checks

Via http://192.168.0.1/ connect to the Hub in Router mode, do not login in, scroll down to "Check router status"     Use http://192.168.100.1/ for a Hub in Modem mode

Using the Hub's "Check router status" tabs check the Downstream and Upstream power levels are in spec.

( If already logged in to the Hub menu, the same info is available at : Advanced settings >>> Tools >>> Network status )

Downstream Power Levels of -7 to +7 dBmV are preferred, +10dBmV is the max acceptable, with a SNR of 33dB or higher across all DOCSIS 3.0 channels. Rising error counts across many channels is a current service noise fault.

Upstream Power Levels of 35 to 49 dBmV are preferred, with QAM 64 Modulation mode across all four to six DOCSIS 3.0 channels.  Seeing QAM 32/16/QPSK is a current service noise fault.  Seeing less than four DOCSIS 3.0 channels is usually a signal level fault.