on 14-03-2024 18:16
Hi I’ve just had broadband installed, how do I go about getting a longer lead so I can move my router?
on 14-03-2024 18:22
You should ave asked the technician.
The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.
on 15-03-2024 13:34
Yes I know that but I didn’t realise that where I put it the signal would be not so good in the rest of the house so I need to move it
on 15-03-2024 15:55
How far ? VM do supply pre-made leads of 3 metres - but anything longer will need a Tech visit to make and test a custom made one. They may charge you £25 if it needs a tech visit.
You could leave it where it is and just run ethernet cable to a wireless access point and connect that up.