UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi,this is my first forum post so I hope someone can help me? I have been with VM for years with a steady 500mbps connection without issue but in Oct 22 I was upgraded to a 1GB connection with a new Hub 5. The Hub 5 is in modem mode connected to TP l...
Hi all,Noticed that at some point within the last few months that I have been assigned my first docsis 3.1 Upstream channel. Now, I don't quite notice any difference in relation to latency, wondering if this is just part of a bigger roll out or if in...
I tried this on my superhub 5 the light went green although I’m a bit unsure as I read mother post that said it should go magenta. Is there a set port & will I have to reboot. According to the screen it should restart in up to 5 mins. Will it do it a...
Hi,For about 2 weeks now my internet at home keeps on randomly cutting off for minutes randomly many times per day and at night.Can someone please explain is going on as it's driving me nuts, here are the logs:Item Status CommentsAcquired Downstream ...
Hi- Could somebody please let me know how i order a WIFI Pod - Having put up with consistently with poor wifi coverage in 3 known points around the house - i have today scanned with the Connect app - One room only delivery 8mbps per second and two o...
I recently upgraded to Hub 5 and GIG1 fibre broadband and since then my connection has been dropping on an almost daily basis. It drops for maybe only a minute but can happen multiple times a day and is across every connected device.Running test on t...
Hi,We've had our Hub 3 for quite a years, however, we are recently experiencing a lot of connection issues. The internet connection gets dropped and reconnects after a few minutes. The hub is currently used in the modem-mode. Can you please let me kn...
We have been offline here in LS29 since the morning of 28 Mayand receiving updates every 4 hours to say the service will be fixed in 4 hours time. How long do I reasonably have to wait before getting a fresh install from Sky /Bt and not incurring a c...
Hello, I don't have the right socket on the wall to connect the VM Broadband. I only have a BT socket like the one below:How can I connect the VM broadband?Thank you
