Networking and WiFi
For queries with home networking and all things WiFi
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UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

WiFi House Attenuation.png
Sephiroth by Alessandro Volta
  • 0 replies
  • 54 kudos

Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

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Resolved! Is this stopping me getting 1GB speeds

Hi,this is my first forum post so I hope someone can help me? I have been with VM for years with a steady 500mbps connection without issue but in Oct 22 I was upgraded to a 1GB connection with a new Hub 5. The Hub 5 is in modem mode connected to TP l...


Resolved! 3.1 Upstream Channel

Hi all,Noticed that at some point within the last few months that I have been assigned my first docsis 3.1 Upstream channel. Now, I don't quite notice any difference in relation to latency, wondering if this is just part of a bigger roll out or if in...

Superhub5 & modem mode. What port & did it work

I tried this on my superhub 5 the light went green although I’m a bit unsure as I read mother post that said it should go magenta. Is there a set port & will I have to reboot. According to the screen it should restart in up to 5 mins. Will it do it a...

Mike1726 by Joining in
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  • 0 kudos

Internet randomly dropping during day and night

Hi,For about 2 weeks now my internet at home keeps on randomly cutting off for minutes randomly many times per day and at night.Can someone please explain is going on as it's driving me nuts, here are the logs:Item Status CommentsAcquired Downstream ...

Alex09 by Joining in
  • 16 replies
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Hub 5 Unstable connection

I recently upgraded to Hub 5 and GIG1 fibre broadband and since then my connection has been dropping on an almost daily basis. It drops for maybe only a minute but can happen multiple times a day and is across every connected device.Running test on t...

Hub 3 Internet keeps dropping

Hi,We've had our Hub 3 for quite a years, however, we are recently experiencing a lot of connection issues. The internet connection gets dropped and reconnects after a few minutes. The hub is currently used in the modem-mode. Can you please let me kn...

mhn by Joining in
  • 3 replies
  • 0 kudos

Major outage north of Leeds

We have been offline here in LS29 since the morning of 28 Mayand receiving updates every 4 hours to say the service will be fixed in 4 hours time. How long do I reasonably have to wait before getting a fresh install from Sky /Bt and not incurring a c...

Wall plug

Hello, I don't have the right socket on the wall to connect the VM Broadband. I only have a BT socket like the one below:How can I connect the VM broadband?Thank you