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Hub 4 issues with BT Whole Home Premium

Bingham-nutter
On our wavelength

on ‎28-02-2023 21:23

After 2 years of working absolutely fine my BT Whole Home Premium (3 Disks) connected to my VM Hub 4 only provide 5-10 mins of connectivity before dropping. I’ve factory reset the BT Disks multiple times, switched the master disc around and switched the Hub 4 on and off multiple times. 

When everything reconnects it works fine for a while then it loses connectivity and I have to try all over again.

Any advice how to trouble shoot the issue

Thanks 👍🏼

 

60 REPLIES 60

EmilTad
Tuning in
In response to K_SD05

on ‎04-05-2023 17:05

I went through the same thing the only difference is I got an engineer to come out he didn't check anything he just put in hub 5 and said your problem is fixed. 

They should credit your account with £15 at the least!

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