on 01-05-2023 12:19
Logged in to the Virgin Connect App to order the WI-Fi pod but the app is not allowing me to go any further and it keeps coming up with something went wrong on our side when i try to connect to my hub from my mobile? 😞
on 01-05-2023 13:10
It can take a few days for the Connect app and the Hub to synchronise, so keep trying. Just make sure your mobile is on the correct VM wifi network and not using any VPN's.
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on 01-05-2023 14:11
Thanks for the reply, i have been trying over a few days with no luck and have also checked that my mobile is on the correct wi fi network and my VPN is not on as you have suggested.
Thank you anyway for your suggestions
on 02-05-2023 16:00
Hi
Is there no Virgin Reps about that know the answer to this please
on 04-05-2023 16:20
Thanks for posting on our community forum and sorry to hear about the issues you're having with ordering your WiFi pods.
I'll drop you a private message now to collect some more information and investigate further, keep an eye on your inbox for a message from myself.
Regards