Networking and WiFi
For queries with home networking and all things WiFi
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Forum Posts

Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

Wifi Spectrum Bad.png Wifi Spectrum Good.png


UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

WiFi House Attenuation.png
Sephiroth by Alessandro Volta
  • 0 replies
  • 56 kudos

Packet loss since upgrading to Superhub 5

My superhub 4 stopped working so yesterday an engineer came and upgraded me to a superhub 5. Since the change to the superhub 5 I've been having packet loss in games using my wired ethernet connection - Can someone take a look at my line stats and te...

tomuk1 by Joining in
  • 22 replies
  • 0 kudos

Zoom issues

I keep having 'Internet unstable' on zoom calls. I have downloaded the connect app but can't connect my hub to check the WiFi speed, it keeps telling me I have lost connection and to try agsin. I've tried messaging Virgin but they aren't taking messa...

SM1001 by Joining in
  • 22 replies
  • 0 kudos

Virginmedia connect ap

I've recently moved and taken my virgin broadband with me  .When I try to use my virgin media connect ap it says account is inactive or closed .Tried changing passwords etc but no joy .Someone please help !! 

Wifi Constantly Dropping

Sorry if this should be linked to other simular posts but here is my problem, I have a VM Hub 3.0 with a 200 connection.1. WiFi constantly drops (every 20-30mins) and then come back up on its own after 2-3 mins2. Occassional slow speeds with WiFi and...

Pik20d by Joining in
  • 3 replies
  • 0 kudos

WiFi pods

For those who are using these, did they resolve your issues.Or have you had to go for an alternative mesh system. 

Anonymous by Not applicable
  • 1 replies
  • 0 kudos

Resolved! Broadband extremely unreliable

Hey all,This is my first post on here after having such a horrific time with Virgin I decided to have a look at if people are going through similar.I took out a contract with Virgin Media in November 2022 with friends/family telling me it has the fas...

Dom1126 by On our wavelength
  • 16 replies
  • 0 kudos

Shared connection

Next door have just had Virgin Media installed and I'm not happy with the way they have done it, they have run a wire through my tube where my cable runs, their wire goes into my box then the technicians have run another wire from my box across to ne...

Connect app

Hi all, im having probs with connect app,it shows hub 4 but shows some connected devices(but not all like it use to do)  but are very very lightly greyed(not bold lettering) ,and if i go to do a scan it comes up and wants me to connect to wifi everyt...

gbman by On our wavelength
  • 7 replies
  • 0 kudos


@FORUMTEAMWe are seeing many Hub 5 cases where the DOCSIS 3.1 levels are reported as unavailable - i.e. not displayed with the DOCSIS 3.0 stats.May we please have a statement on this ?  How can this data be acquired by Hub 5 users?Being a community f...

Sephiroth by Alessandro Volta
  • 5 replies
  • 2 kudos