16-02-2023 16:32 - edited 16-02-2023 16:45
What is going this past few days? The connection is dropping out every 1-2 hrs, I’m on my 10th one of the day already 😡😡
Before you ask all the checks have been done and happens on both Wi-Fi and Ethernet.
Still no logs data showing in the Hub 4.
Answered! Go to Answer
06-03-2023 10:12 - edited 06-03-2023 10:15
Thanks for replying on this forum @Nigel1971. 🙂
I'm sorry to hear about the drops you are having with the connection. 😞
Are you able to reset the Virgin Media hub on your end through a hard reset?
I've had a look on my end and I can't see any issues affecting the service from my diagnostics.
Let us know.
Kind regards,
Ilyas.
on 16-02-2023 16:42
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
20 | 291000000 | 3.299999 | 34.345688 | QAM256 | 20 |
1 | 139000000 | 5.000000 | 35.083549 | QAM256 | 1 |
2 | 147000000 | 4.599998 | 35.083549 | QAM256 | 2 |
3 | 155000000 | 4.400002 | 34.925610 | QAM256 | 3 |
4 | 163000000 | 4.099998 | 34.483570 | QAM256 | 4 |
5 | 171000000 | 3.900002 | 34.483570 | QAM256 | 5 |
6 | 179000000 | 3.599998 | 33.956509 | QAM256 | 6 |
7 | 187000000 | 3.500000 | 33.956509 | QAM256 | 7 |
8 | 195000000 | 3.400002 | 33.834164 | QAM256 | 8 |
9 | 203000000 | 3.299999 | 33.956509 | QAM256 | 9 |
10 | 211000000 | 3.400002 | 34.345688 | QAM256 | 10 |
11 | 219000000 | 3.400002 | 34.345688 | QAM256 | 11 |
12 | 227000000 | 3.400002 | 34.345688 | QAM256 | 12 |
13 | 235000000 | 3.299999 | 33.956509 | QAM256 | 13 |
14 | 243000000 | 3.299999 | 33.834164 | QAM256 | 14 |
15 | 251000000 | 3.099998 | 33.834164 | QAM256 | 15 |
16 | 259000000 | 3.700001 | 33.834164 | QAM256 | 16 |
17 | 267000000 | 3.700001 | 34.345688 | QAM256 | 17 |
18 | 275000000 | 3.099998 | 34.345688 | QAM256 | 18 |
19 | 283000000 | 3.000000 | 34.483570 | QAM256 | 19 |
21 | 299000000 | 3.700001 | 34.483570 | QAM256 | 21 |
22 | 307000000 | 3.799999 | 34.345688 | QAM256 | 22 |
23 | 315000000 | 3.799999 | 34.345688 | QAM256 | 23 |
24 | 323000000 | 3.700001 | 34.483570 | QAM256 | 24 |
25 | 331000000 | 3.700001 | 34.925610 | QAM256 | 25 |
26 | 339000000 | 3.900002 | 35.083549 | QAM256 | 26 |
27 | 347000000 | 3.900002 | 34.925610 | QAM256 | 27 |
28 | 355000000 | 3.900002 | 35.083549 | QAM256 | 28 |
29 | 363000000 | 4.099998 | 35.083549 | QAM256 | 29 |
30 | 371000000 | 4.099998 | 35.083549 | QAM256 | 30 |
31 | 379000000 | 4.000000 | 35.083549 | QAM256 | 31 |
Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
20 | Locked | 34.345688 | 36 | 0 |
1 | Locked | 35.083549 | 2 | 0 |
2 | Locked | 35.083549 | 4 | 0 |
3 | Locked | 34.925610 | 16 | 0 |
4 | Locked | 34.483570 | 34 | 0 |
5 | Locked | 34.483570 | 45 | 0 |
6 | Locked | 33.956509 | 181 | 0 |
7 | Locked | 33.956509 | 360 | 0 |
8 | Locked | 33.834164 | 199 | 0 |
9 | Locked | 33.956509 | 139 | 0 |
10 | Locked | 34.345688 | 103 | 0 |
11 | Locked | 34.345688 | 77 | 0 |
12 | Locked | 34.345688 | 80 | 0 |
13 | Locked | 33.956509 | 187 | 0 |
14 | Locked | 33.834164 | 113 | 0 |
15 | Locked | 33.834164 | 257 | 0 |
16 | Locked | 33.834164 | 278 | 0 |
17 | Locked | 34.345688 | 55 | 0 |
18 | Locked | 34.345688 | 98 | 0 |
19 | Locked | 34.483570 | 73 | 0 |
21 | Locked | 34.483570 | 47 | 0 |
22 | Locked | 34.345688 | 62 | 0 |
23 | Locked | 34.345688 | 67 | 0 |
24 | Locked | 34.483570 | 35 | 0 |
25 | Locked | 34.925610 | 11 | 0 |
26 | Locked | 35.083549 | 5 | 0 |
27 | Locked | 34.925610 | 5 | 0 |
28 | Locked | 35.083549 | 3 | 0 |
29 | Locked | 35.083549 | 10 | 0 |
30 | Locked | 35.083549 | 4 | 0 |
31 | Locked | 35.083549 | 4 | 0 |
on 16-02-2023 16:44
Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
159 | 96 | 4K | 1880 | QAM2048 | 759 |
Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
159 | Locked | 34 | 4.9 | 54443100 | 0 |
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 23600000 | 38.020599 | 5120 KSym/sec | 64QAM | 13 |
2 | 30100000 | 39.020599 | 5120 KSym/sec | 64QAM | 12 |
3 | 36600000 | 39.520599 | 5120 KSym/sec | 64QAM | 11 |
4 | 43100000 | 39.520599 | 5120 KSym/sec | 64QAM | 10 |
5 | 49600000 | 40.020599 | 5120 KSym/sec | 64QAM | 9 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
2 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
3 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
4 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
5 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
14 | 10.0 | 40.2 | 2K | QAM8 |
14 | OFDMA | 200 | 53.9 | 0 | 0 |
on 19-02-2023 11:03
Hi there @Nigel1971
Thank you so much for your post and welcome back to the community forums.
I am so sorry to hear that you have been facing these issues with your connection. I can see there were some disconnections around Thursday but how have things been since your last post?
Thanks again
on 19-02-2023 15:52
on 21-02-2023 17:14
Hey Nigel1971, thanks so much for this reply.
We're glad to see there has been some improvement, have you tried a reboot lately to see if this helps and how are things looking since your last post?
Please, let us know in case you still need some help.
24-02-2023 12:27 - edited 24-02-2023 12:34
Hanging and another dropout again today, I’m not sure if this is a fault somewhere but the hub failed to reconnect me. Had to turn it off and on to get me back online.
My power db level is showing 38db on most channels, is this in normal spec range or a bit low?
The hub was flashing a blue light.
on 27-02-2023 09:21
Hi @Nigel1971
Thank you for the update. I have run tests on your service and I can see everything is fine with your hub data. Are you able to let me know if you have had any dropouts since the last posting? The following link can help with hub lights https://virg.in/ConnectHelp
Thanks,
on 27-02-2023 13:08
on 01-03-2023 13:57
Hi Nigel1871,
Thank you for letting us know. It is something that we've fed back and we're looking into actively. If we do receive any updates on this, we will let you know.
Apologies for the inconvenience caused in the meantime