ContributionsMost RecentMost LikesSolutionsRe: Unable to renew/upgrade via website Hi TheLastMetroid, Thanks for your response and for coming back with another screenshot. We'd like to look into this issue further with you. I've popped you over a private message so I can take your details. Re: Reporting damage to street equipment Hi Bg010273 Thanks for reporting this to us, welcome to the Community Forums! We've now reported this to our Network Management Team so the cabinet can be cleaned up. Let us know if we can help with anything else. Re: Not honouring agreement and trying to leave Hi Pelw14 Thank you for your post. I'm really sorry to hear there's been an issue with your package price after renewing your package. We'd love to help. I've popped over a private message so I can take your details and look into this for you. Re: Phone adapter for hub Hi A17ACR Thanks for getting back to me with your account details via PM. I've now arranged for a telephone adapter to be sent out to you. Please allow up to five working days to receive this. Let us know if we can help with anything else. Beth Re: Just joined Hi IainzH Thanks for your post, welcome to the Community Forums. We're sorry to hear you've not yet received your welcome email from us. This is usually sent once your services with us have been installed. Have your services been installed yet? If so, when was this? Re: Phone adapter for hub Hi A17ACR Thanks for your post, welcome to the Community Forums. Sorry to hear you didn't receive a landline adapter with your services. I'll be happy to arrange for one to be sent out to you free of charge. I've dropped you a DM so I can help you with this. Thanks, Re: Contract ending in April 2025 Hi croma Thanks for getting back to us. I can help in arranging the account disconnection for you from your contract expiration date if that's what you're looking to do 😊 I've sent you over a private message so I can help from there. Re: Unfair Charges & No Customer Support – Need Urgent Help! Hi maiprabuc Welcome to the Community Forums. I'm sorry to hear that you've been having some issues with your bills. I'd like to help. I've dropped you a PM so I can take your details and look into this further for you from there. Re: Contract Issues Hi MAM2025 Thanks for your post, welcome to the Community Forums. I'm sorry to hear there seems to have been an issue with your contract, I appreciate this must be causing quite a bit of frustration. I've popped over a private message so I can look into this further with you. Please look out for my message. Re: Issues with incoming emails being spammed Hi RainmanHelp Thanks for coming back to us. In this case, you may need to set up a spam filter rule to prevent these emails from being sent to the spam folder. Steps on how to do this can be found here.