Community FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Connect App

CartwrightG
Joining in

on ‎15-12-2021 20:54

Hi, I use to be able to use the connect app with no issue, however when now bring up App it does not recognise my existing Hub3, have scanned the label and also tried inputting settings password manually still no joy, WiFi is good etc. Any suggestions on how I fix this?

0 Kudos
14 REPLIES 14

newapollo
Very Insightful Person
Very Insightful Person

on ‎15-12-2021 21:26

Hi @CartwrightG 

Have you tried clearing the app cache and data?

Also try uninstalling and re-installing the app.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts. Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
0 Kudos

gary_dexter
Alessandro Volta

on ‎15-12-2021 23:33

Use the hubs admin page to manage any settings. 


*****
If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!!
I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
Office 365, Dynamics CRM and Cloud Computing Jedi
0 Kudos

CartwrightG
Joining in
In response to newapollo

on ‎16-12-2021 09:09

Thanks for that, can’t seem to find within App settings where to clear cache and data?

 

I have deleted the app and reinstalled it a few times now and no joy

0 Kudos

Lee_R
Forum Team
Forum Team
In response to CartwrightG

on ‎20-12-2021 08:59

Hi CartwrightG thanks for getting back to us.

Have you had any success since you posted?

Regards

 

Lee_R

0 Kudos

CartwrightG
Joining in
In response to Lee_R

on ‎21-12-2021 18:08

Hi Lee, not resolved yet, was wanting to avoid cabling from the house to the garage but WiFi not strong enough even with booster. Any ideas would be appreciated 

0 Kudos

Tudor
Very Insightful Person
Very Insightful Person
In response to CartwrightG

on ‎21-12-2021 18:21

Ethernet cable will be by far the best option.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
0 Kudos

gary_dexter
Alessandro Volta
In response to CartwrightG

on ‎21-12-2021 19:41

Forget the app. It offers nothing functionality wise. 


*****
If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!!
I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
Office 365, Dynamics CRM and Cloud Computing Jedi
0 Kudos

John_GS
Forum Team
Forum Team

on ‎23-12-2021 20:37

Hi CartwrightG

Have you tried a PIN reset of the router? 60 seconds not 10. Then try the app? 

Kind regards,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

0 Kudos

CartwrightG
Joining in
In response to John_GS

on ‎24-12-2021 11:57

Hi John, tried that, still no joy, scanned settings password and also typed in all info manually still doesn’t recognise 

0 Kudos
Top