Broadband down in dy8 postcode

[fizz]

No broadband in dy8 area affecting me an neighbours so not isolated nothing on status checkers or 0800

[fizz]

30-07-2024 02:43:04 critical Cable Modem Reboot because of - unknown
25-07-2024 02:08:37 critical Cable Modem Reboot because of - unknown
24-07-2024 02:39:25 critical Cable Modem Reboot because of - unknown
23-07-2024 02:38:05 critical Cable Modem Reboot because of - unknown

I don't know if the reboots (reason unknown) are a failed update or work in the area... I did a pinhole reset two / three weeks ago and had many problems with it not resetting fully (retaining information of wifi connections and not resetting the settings properly and not setting wifi security to enabled and not allowing me to either)  and eventually after 5 attempts got it to reset. but the reboots have started again for a week then stopped for a couple of days and are now starting again. The problems with pinhole reset have been apparent with this modem since around November last year but it has not been changed or caused issue. So the reboots happening overnight are causing NAS disconnection which then sends me alerts in the middle of the night. every now and then I can handle but not every night. and as for replying to Davids post (Megan) this is now the third reply..

[fizz]

Anyone? I was told to respond although I had already responded but I am not getting anywhere... 

[fizz]

Still rebooting every night... 4 weeks and no meaningful reply....

[Beth_G]

Hi fizz

Thanks for getting back to us, I'm really sorry to hear this is still a problem for you.

I can see that your last engineer visit was about a month ago, so we'll need to look at getting another engineer out to you to investigate further.

I have dropped you a PM.

[fizz]

I have responded to your PM (not that I should have been pushed back to the forum by Kath when the problem clearly was not fixed and have to wait another over a month to talk to someone about it) .

by the way no reboots for the last two nights and I am rather reluctant to go through all the hassle of going back to router mode again.. now 20 months of issues 🙂 great hey??

[fizz]

and by the way I have no way of knowing you have replied or sent a PM because virgin emails still go to spam (another problem that has been running for years now!!)

[Steven_L]

Thanks for coming back to us fizz and sorry to hear your issues are still ongoing. I can see that you are being helped by one of my colleagues via private message. Who will continue to support you, if you could reply to the latest private message that has been sent to you.

Regarding your emails going into spam folders. Please try adding the email address that we're sending the notifications from into your address book and this should stop that happening.

Kind Regards,

Steven_L

[fizz]

does not work for me as it is already in there but does not work.

[fizz]

I had an engineer out and replaced the modem. Levels were still all spot on. guess what after a week.. reboots started again. Forum staff have said they cannot see a disconnect well it sure rebooted -

13-08-2024 02:11:35	notice	REGISTRATION COMPLETE - Waiting for Operational status
13-08-2024 02:11:28	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
13-08-2024 02:11:28	warning	Dynamic Range Window violation
13-08-2024 02:11:28	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
13-08-2024 02:11:28	warning	REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
13-08-2024 02:11:28	warning	Dynamic Range Window violation
13-08-2024 02:11:28	warning	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
13-08-2024 02:11:28	warning	Dynamic Range Window violation
13-08-2024 02:11:28	warning	Dynamic Range Window violation
13-08-2024 02:11:28	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
13-08-2024 02:11:22	notice	DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
13-08-2024 02:11:19	notice	TLV-11 - unrecognized OID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
13-08-2024 02:11:17	warning	DHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
13-08-2024 02:11:14	notice	Honoring MDD; IP provisioning mode = IPv4
13-08-2024 02:10:55	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
13-08-2024 02:10:48	critical	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
13-08-2024 02:10:47	critical	Cable Modem Reboot because of - unknown

Any words of wisdom from the wise on the community. It cannot be a failed update, on two modems? and with specific periods of rebooting or not. Or is this a maintenance window thing? If it is it is driving me potty with notifications in the middle of the night that NAS and cameras are offline 😮