Forum Discussion

BlossomBaphomet's avatar
BlossomBaphomet
Joining in
2 months ago

Router/Broadband Order - No email, delivery confirmation, but a text?

Hello!

I placed an order with Virgin on 06/12/24 for a broadband deal. The router is to be delivered on 16/12/24. However, I have received no email confirmation, or any email at all. I have received a text, and sorted the pre-contract documents. I have already called the Pre-Install team 2 days ago, they said I should expect a delivery email by today, but I still don't have a Yodel delivery email. I also confirmed with them my email address in case it was written down wrong. Can someone help? As I need to change the delivery address or the delivery date due to a home completion date moving! 😞

Thanks in advance!

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  • Vikki_M's avatar
    Vikki_M
    Forum Team
    2 months ago

    Hi BlossomBaphomet, 

    We're sorry for the delay with the delivery. 

    Due to an incident at a warehouse operated by one of our third-party suppliers, some customers are experiencing delays receiving their orders. We are working with our partner to expedite deliveries as soon as possible, have directly contacted those customers affected to apologise and will keep them updated.

    I'll send you a private message to discuss updating the delivery date for you. 

    Please look out for the envelope in the top right of the page and pop back to me when you can.