Due to a "technical issue" we unfortunately did not receive your email
Why does the support constantly claim that they didn't receive the email due to technical issue? Every single time. Fun fact: I have it in writing (from someone actually capable at support) that there was no technical issue and that all of my emails have arrived. He even quoted from the oldest one. Another fun fact: The usually panic when I tell them about the proof. Sometimes they hand out credit like candy, other times they simply quit the chat without a word. So, Virgin Media, why does your support lie? Yes, it's a lie (assuming that it's not incompetency). It's basically free evidence for arbitration.
Router/Broadband Order - No email, delivery confirmation, but a text?
Hello! I placed an order with Virgin on 06/12/24 for a broadband deal. The router is to be delivered on 16/12/24. However, I have received no email confirmation, or any email at all. I have received a text, and sorted the pre-contract documents. I have already called the Pre-Install team 2 days ago, they said I should expect a delivery email by today, but I still don't have a Yodel delivery email. I also confirmed with them my email address in case it was written down wrong. Can someone help? As I need to change the delivery address or the delivery date due to a home completion date moving! 😞 Thanks in advance!
