Broadband down in dy8 postcode

[fizz]

No broadband in dy8 area affecting me an neighbours so not isolated nothing on status checkers or 0800

[Cardiffman282]

The BQM suggests it came back up? 

[fizz]

Yep for me but my neighbours still out also on local community forum other people still down some for nearly two days now..  also had a small outage this morning

[fizz]

just for info it also appears there was a small outage at 9am yesterday and midnight this morning. Nothing in the hub logs though.. so back to normal for me. seems most people on our local forum ok but a few stragglers not 😞

[fizz]

There.have also appeared to.have been som disconnects and low.latency spikes for the last two days to. I would guess these are network related. 

[fizz]

So personally I have been seeing latency spikes and disconnects happening since this outage neighbours seem to be ok apart from one saying about his goes slow to at times. not sure it is an issue with me or a network one but it does seem to be further afield than me especially as my stats seem ok to be honest and I don't tend to see any hub errors other than the normal pre-rs errors climbing somewhat slowly.

[Ayisha_B]

Hi @fizz 

Sorry for any issues due to the outage that was impacting you. 

How are things today?

We suggest rebooting your hub after an area fault but if you are still experiencing issues, let me know. 

[fizz]

Hi Ayisha, Still getting a couple of pauses as day at the moment. hub logs do not suggest any errors though and my router (I am in modem mode) is suggesting not disconnects either. I think this is more area realted that my connection. Neighbour is having problems with their virgin tv box but otherwise I think people are generally not noticing anything now. I am reaching a very period work wise so I cannot be fussing around now switching back to router mode at short notice during the day. I shall observe but Sabrina was helping with issues I have been having since feb 2023 and thought we had resolved but I am not sure we have fully. Pre RS errors climb during the day but has swapped from high numbered channels to lower number channels since this outage -

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	5.6	38	QAM 256	25
2	139000000	8	38	QAM 256	1
3	147000000	7.7	38	QAM 256	2
4	155000000	7.4	38	QAM 256	3
5	163000000	7.2	38	QAM 256	4
6	171000000	7	38	QAM 256	5
7	179000000	6.9	38	QAM 256	6
8	187000000	6.8	38	QAM 256	7
9	195000000	6.9	37	QAM 256	8
10	203000000	6.6	38	QAM 256	9
11	211000000	6.5	38	QAM 256	10
12	219000000	6.9	38	QAM 256	11
13	227000000	6.7	38	QAM 256	12
14	235000000	6.5	38	QAM 256	13
15	243000000	6.2	38	QAM 256	14
16	251000000	6	38	QAM 256	15
17	259000000	5.8	38	QAM 256	16
18	267000000	5.6	38	QAM 256	17
19	275000000	5.5	38	QAM 256	18
20	283000000	5.5	38	QAM 256	19
21	291000000	5.6	38	QAM 256	20
22	299000000	5.5	38	QAM 256	21
23	307000000	5.4	38	QAM 256	22
24	315000000	5.4	38	QAM 256	23
25	323000000	5.5	38	QAM 256	24
26	339000000	5.7	38	QAM 256	26
27	347000000	5.7	38	QAM 256	27
28	355000000	5.5	38	QAM 256	28
29	363000000	5.4	38	QAM 256	29
30	371000000	5.4	38	QAM 256	30
31	379000000	5.4	38	QAM 256	31
32	387000000	5.2	38	QAM 256	32

3.0 Downstream channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38	50	0
2	Locked	38	113	0
3	Locked	38	124	0
4	Locked	38	112	0
5	Locked	38	94	0
6	Locked	38	93	0
7	Locked	38	105	0
8	Locked	38	70	0
9	Locked	37	69	0
10	Locked	38	68	0
11	Locked	38	62	0
12	Locked	38	37	0
13	Locked	38	38	0
14	Locked	38	43	0
15	Locked	38	41	0
16	Locked	38	33	0
17	Locked	38	43	0
18	Locked	38	193	0
19	Locked	38	158	0
20	Locked	38	141	0
21	Locked	38	128	0
22	Locked	38	87	0
23	Locked	38	81	0
24	Locked	38	78	0
25	Locked	38	57	0
26	Locked	38	45	0
27	Locked	38	31	0
28	Locked	38	20	0
29	Locked	38	25	0
30	Locked	38	18	0
31	Locked	38	15	0
32	Locked	38	25	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159

190

4K

3736

QAM 4096

148

3.1 Downstream channels

Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)

159

Locked

39

4.0

4280925228

0

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

0	49600000	44	5120	QAM 64	1
1	43100000	44	5120	QAM 64	2
2	36600000	44.3	5120	QAM 64	3
3	30100000	44.3	5120	QAM 64	4
4	23600000	44	5120	QAM 64	5

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

0	ATDMA	0	0	0	0
1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

3.1 Upstream channels

Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation

6

10

38.2

2K

QAM 256

3.1 Upstream channels

Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts

6

OFDMA

200

74000000

0

0

[Alex_RM]

Hi fizz,

How are things since you posted? I've looked from our side and can't see any issues. We are however limited to what checks we can do whilst the hub in is modem mode and you're using third party equipment. 

Alex_Rm

[fizz]

Not great quite high pressure rs counts now and quite a lot of slow ping times on bqm throughout the day (even whilst I am not there)   I will look to reverting to router mode at the weekend but it it a lot of work to get nas  and backups re routed to the same dhcp addressing.