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Broadband down in dy8 postcode

fizz
Fibre optic

No broadband in dy8 area affecting me an neighbours so not isolated nothing on status checkers or 0800

My Broadband Ping - Virgin Modem Mode
15 REPLIES 15

Cardiffman282
Super solver

The BQM suggests it came back up? 

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Yep for me but my neighbours still out also on local community forum other people still down some for nearly two days now..  also had a small outage this morning

My Broadband Ping - Virgin Modem Mode

fizz
Fibre optic

just for info it also appears there was a small outage at 9am yesterday and midnight this morning. Nothing in the hub logs though.. so back to normal for me. seems most people on our local forum ok but a few stragglers not 😞

My Broadband Ping - Virgin Modem Mode

fizz
Fibre optic

There.have also appeared to.have been som disconnects and low.latency spikes for the last two days to. I would guess these are network related. 

My Broadband Ping - Virgin Modem Mode

fizz
Fibre optic

So personally I have been seeing latency spikes and disconnects happening since this outage neighbours seem to be ok apart from one saying about his goes slow to at times. not sure it is an issue with me or a network one but it does seem to be further afield than me especially as my stats seem ok to be honest and I don't tend to see any hub errors other than the normal pre-rs errors climbing somewhat slowly.

 

My Broadband Ping - Virgin Modem Mode

Hi @fizz 

Sorry for any issues due to the outage that was impacting you. 

How are things today?

We suggest rebooting your hub after an area fault but if you are still experiencing issues, let me know. 

Ayisha_B
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


fizz
Fibre optic

Hi Ayisha, Still getting a couple of pauses as day at the moment. hub logs do not suggest any errors though and my router (I am in modem mode) is suggesting not disconnects either. I think this is more area realted that my connection. Neighbour is having problems with their virgin tv box but otherwise I think people are generally not noticing anything now. I am reaching a very period work wise so I cannot be fussing around now switching back to router mode at short notice during the day. I shall observe but Sabrina was helping with issues I have been having since feb 2023 and thought we had resolved but I am not sure we have fully. Pre RS errors climb during the day but has swapped from high numbered channels to lower number channels since this outage -

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
13310000005.638QAM 25625
2139000000838QAM 2561
31470000007.738QAM 2562
41550000007.438QAM 2563
51630000007.238QAM 2564
6171000000738QAM 2565
71790000006.938QAM 2566
81870000006.838QAM 2567
91950000006.937QAM 2568
102030000006.638QAM 2569
112110000006.538QAM 25610
122190000006.938QAM 25611
132270000006.738QAM 25612
142350000006.538QAM 25613
152430000006.238QAM 25614
16251000000638QAM 25615
172590000005.838QAM 25616
182670000005.638QAM 25617
192750000005.538QAM 25618
202830000005.538QAM 25619
212910000005.638QAM 25620
222990000005.538QAM 25621
233070000005.438QAM 25622
243150000005.438QAM 25623
253230000005.538QAM 25624
263390000005.738QAM 25626
273470000005.738QAM 25627
283550000005.538QAM 25628
293630000005.438QAM 25629
303710000005.438QAM 25630
313790000005.438QAM 25631
323870000005.238QAM 25632

3.0 Downstream channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked38500
2Locked381130
3Locked381240
4Locked381120
5Locked38940
6Locked38930
7Locked381050
8Locked38700
9Locked37690
10Locked38680
11Locked38620
12Locked38370
13Locked38380
14Locked38430
15Locked38410
16Locked38330
17Locked38430
18Locked381930
19Locked381580
20Locked381410
21Locked381280
22Locked38870
23Locked38810
24Locked38780
25Locked38570
26Locked38450
27Locked38310
28Locked38200
29Locked38250
30Locked38180
31Locked38150
32Locked38250

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
1591904K3736QAM 4096148

3.1 Downstream channels

Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)
159Locked394.042809252280
 
 

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
049600000445120QAM 641
143100000445120QAM 642
23660000044.35120QAM 643
33010000044.35120QAM 644
423600000445120QAM 645

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
0ATDMA0000
1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

3.1 Upstream channels

Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation
61038.22KQAM 256

3.1 Upstream channels

Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts
6OFDMA2007400000000
 
My Broadband Ping - Virgin Modem Mode

Hi fizz,

How are things since you posted? I've looked from our side and can't see any issues. We are however limited to what checks we can do whilst the hub in is modem mode and you're using third party equipment. 

Alex_Rm

Not great quite high pressure rs counts now and quite a lot of slow ping times on bqm throughout the day (even whilst I am not there)   I will look to reverting to router mode at the weekend but it it a lot of work to get nas  and backups re routed to the same dhcp addressing.

My Broadband Ping - Virgin Modem Mode