Broadband Down

[Oberoi]

Is it posible this is why?

Is there a way to let the engineering team know what to expect to speed up getting this fixed?

[Tudor]

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page http://www.virginmedia.com/servicechecker

If no faults found:

Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait a day or two for a VM staff member to get to your post.

[Oberoi]

Thanks Yes, have done that.

Its obvious why its down the cabinet is on the floor, it shows as a known fault (Thats what the picture shows, that still appears to be getting checked and so not displaying). So Virgin are aware of the outage, was thinking if they knew that it was a damaged cabinet that they may possibly be able to bring all that would be required when they come out to resolve.

When I spoke to cust service they didnt seem to have any way to let the engineering team know what the issue is.

[japitts]

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@Oberoi wrote:

When I spoke to cust service they didnt seem to have any way to let the engineering team know what the issue is.

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That's because it's not for CS to let engineers know what the issue. It's for CS to raise faults as & when their systems can't resolve at first point of contact.

It's then for the techs & support teams that pickup those faults, to diagnose and deal appropriately.

[RR-IT-GUY]

my question would be, how did it get there

[horseman]

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@RR-IT-GUY wrote:
my question would be, how did it get there

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Gravity?  Or plagiarising Newtons ‘“principia” perhaps his 3rd…….  ?  

[Zak_M]

Good afternoon @Oberoi. 

Welcome to the forums & thank you for taking the time to post. 

I am sorry to hear that you have had some issues with your services. How are things looking since your post?

Have we managed to make repairs to the cab? 

Kind regards,

Zak_M

[Oberoi]

Yes after a couple of days the cabinet was all sorted

[Travis_M]

Hi @Oberoi

Thanks for posting on our community forum

Great to hear this is now all resolved! Please do contact us if you require any further assistance.

Regards