ContributionsMost RecentMost LikesSolutionsRe: Changing Email Password on ntlworld Good morning Simonward3097. Welcome to the forums & thank you for taking the time to post. I am sorry to hear that you have had some issues with your email address. It looks like we are going to need to take a further look into things, we can move the email address from your old account to your new one, In the meantime I can also reset the password for you. I will pop you over a PM so that I can get some account information. Kind regards, Zak_M Re: Address not listed but all my neighbours have Virgin Media Broadbank Thank you for coming back to us Jamesdoble. I am sure that John will have arrange the best dates possible to get things up and running. Kind regards, Zak_M Re: Sound cutting out for a second repeatedly Good morning miles5759. We haven't been provided with any updates regarding this. Sorry for the inconvenience that this is continuing to cores. Kind regards, Zak_M Re: User already logged in (when not) on hub Good Morning AWDoc Welcome to the forums and thank you for taking the time to post. We can most defiantly pass this feedback on to the required team as lots of what you have pointed out makes sense. Kind regards, Zak_M Re: TV Go device registration - Google Chrome Good morning Royceston Welcome back to the forums and thank you for taking the time to post. I am sorry to hear that you have had some issues with your sky sports pass. I have reset both your virgin tv go & your sky devices. Hopefully this will resolved your issue. Kind regards, Zak_M Re: TV Go device registration - Google Chrome Good morning i_cola I can see that you are speaking with one of our agents via PM. They will be able to assist you further with any issues. Kind regards, Zak_M Re: Signed up with wrong email address Good morning Si85 Welcome to the forums and thank you for taking the time to post. I am sorry to hear that you have had some issues with logging into your mobile account. So that I can assist you further, I will need to pop you over a PM. Kind regards, Zak_M Re: wifi connected, but no internet Thank you for confirming that. It normally takes around 24 hours to collate the data. Kind regards, Zak_M Re: wifi connected, but no internet Thank you for coming back to me Selina_B Please can you set up a BQM and upload your hub stats. Kind regards, Zak_M Re: wifi connected, but no internet Good evening Selina_B Welcome to the forums and thank you for taking the time to post. I am sorry to hear that you have had some issues with your connection. Are you able to let me know, are you having an issues with any wired devices? Kind regards, Zak_M