RR-IT-GUY
Rising star
Joined 6 years ago
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Re: Intermittent Network - Drop outs
The customer has tasked me with resolving this issue as their IT provider. Can you confirm that you will book an engineer on the basis of the information provided. If I provide the security details directly such as account number, Names, address, and payment amount which are usually your security questions. Thanks in advance.Re: Intermittent Network - Drop outs
Hi Dave, Thanks for your message, the issue with noise ingress is still ongoing, I suspect this is due to how the original engineer did the install with the coax in contact with a radiator burning through the outer layer of Jacket through to the metallic shield. While it has been fine until now the new hub that was sent out by your team from 3 to 5 has likely made the issue more noticeable from the change of DOCSIS 3 to 3.1 Please advise on how you would like to proceed around this?
