In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
Hi did you ever get to the bottom of this as I am having the same problem, but trying VM there is no route. Try o2 and they just give you details on your airtime… [MOD EDIT: Post split to create own thread]
Hi I can’t seem to find my credit agreement information and there is no button to resend or reset
I am a Virgin Media and O2 account holder, I note that I can add family members O2 details to my account so that they can benefit from Volt benefits but I can not see how to do this. Any guidance appreciated.
I’m trying to access my credit agreement to see how many payments I have left. I can’t find any emails that contain the security key to find out. Is there anyway these could be re sent
Hi, i have lost my credit agreement and security key to access my credit agreements with Virgin.I am loosing track of hoe many more payments i have left before i can upgrade. I had 2 phones on one contract but now you moved me to O2, they tell me i ...
Hi, I have just received an arrears notice and credit default notice from Virgin Media Mobile Finance relating to £864 of credit that was taken out in my name, via the setting up of a fraudulent direct debit back in March 23. My bank immediately refu...
I have been double charged for Virgin Mobile and O2 for months now, have only found out now, impossible to speak to anyone, I am very very disappointed, so no solution to my problem so far!
Just wanting to see how much money is left on my credit agreement for my iPhone 13 Pro Max. I know my credit agreement number but unfortunately I cannot find my security key. I’ve looked through my emails and contract information but can’t find it. A...
My Mother has/had an account with Virgin Mobile. She had a payg sim in an old Nokia which she kept for emergencies. She is not technologically minded and will literally just switch the phone on if she needs to make a call, she does not text or use th...
Hi I lost my phone that I am currently paying for on contract and need to order a replacement sim with the same number, any ideas how to do this.
