@Yozzer wrote:
Thank you goslow for that advice you also gave to me. I sent it recorded and signed for, and I just discovered it was delivered very early next morning, less than 12 hours later. As it is, seems to be turning out, £6.85 well spent.
PS £6.85 included before 1pm delivery charge, First class would have been cheaper, but I am trying hard to avoid stress and hassle, which seems not so easy with VM if you want to leave, so opted for speed.
Keep a record of the tracking number and a screenshot etc. of the signed-for confirmation.
Posting the instruction to cancel does seem to be one of the more reliable cancellation methods as reported by customers on here. No guarantees VM can't/won't mess it up of course but, if that happens, you have the proof of delivery so there is less chance of VM delaying the process in some way.
I think it is also used to be the case that if you have proof of posting for first class mail then the document is considered to be 'served' on the recipient two working days after you posted it (would have to double check that though).
It also means you can issue the instruction by post without having to hang on the phone/chat/text for hours on end so mailing the cancellation does have some advantages if you just want to leave VM with no further interaction, discussion or time-wasting.
Hopefully yours goes through without further issue.
You can share your cancellation experience with OFCOM.
They launched an investigation into VM on 13 July 2023 specifically into VM's cancellation and complaints processes.
https://www.ofcom.org.uk/about-ofcom/bulletins/enforcement-bulletin/open-cases/cw_01275
Case ref. no. and an email at the bottom of the above page or submit with same info via the contact form
https://ofcomforms.secure.force.com/formentry/SitesFormCCTMonitoring
Submitting information won't help your individual complaint but it will contribute to the OFCOM investigation and it sounds like your experience is directly relevant to the terms of reference of the investigation.
