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Forum Posts

Re-contract problems

My contract is up in May 24. Trying to re contract a lower price is hard. I want to reduce my costs and take sky cinema and kids channels off but keep netflix and sky sports and my broadband but customers service say I can't do this. So how do I lowe...

Bill Increase ludacris

So i have been a VM customer for 20+ years (back when it was NTL) and i was paying for 3 Tivo boxes/350 BB/phone line/sky sports/movies/TNT sports and the bill was around £78 a month. Now my contract has run out the price was hiked to over £150 a mon...

Cozzy by Tuning in
  • 501 Views
  • 10 replies
  • 0 kudos

Renewal email

I've received a second email asking me to claim my special offer as my contract is ending but, as like many other people, all the links in the email go to an 'oops something has gone wrong' message. Even if I login to my account there is no sign or m...

qprreedy by Tuning in
  • 199 Views
  • 1 replies
  • 2 kudos

Changing my direct debit

HelloI've tried to change the bank in which my direct debit is taken from for my Virgin Media account but when I try to do this I get 'oops something went wrong' so I'm unable to do this online. Does this mean that I have to phone up to get this done...

MAW70 by Tuning in
  • 152 Views
  • 2 replies
  • 0 kudos

Cancellation - moving house

Was moving house and virgin was not providing in the new area. Virgin Media’s website said that if I provide proof of the new address I will be credited the last bill which included the cancellation fee.I’ve done this via live chat, gave my forwardin...

Tomas41 by Joining in
  • 219 Views
  • 3 replies
  • 0 kudos

Resolved! Virgin have changed my Contract

Back in February 2023 I was given an 18-month contract for M125 internet, Mixit TV and landline which I don't have any more. Back in May I suddenly had all these extra channels and thought it was because of the King's Coronation. As time went on I re...

Jayleen by Dialled in
  • 362 Views
  • 4 replies
  • 0 kudos