Unable to Switch to Ebilling

[gazakstan]

I have been through my settings trying to switch to ebilling and all I can find is how to change how VM can contact me, but no way to switch to ebilling. 

The link that the paper bill includes (virginmedia.com/help/virgin-media-ebilling) doesn’t work. 

Can someone please assist me in moving to ebilling? 

[Gareth_L]

Hello FurryLipped.

Thanks for your post.

Happy to send you a PM to get your E billing sorted.

If you can check the Logo top right of your screen that would be great. 
Regards     
Gareth_L
 

[Gareth_L]

Thanks for your time today FurryLipped.

Glad we were able to get the paper bill issue sorted.

Gareth_L

[CazzaG77]

As I explained in my post, the instructions are INCORRECT!  There is no option for MY PROFILE and therefore no way of switching to ebilling.  

[Gareth_L]

Hello CazzaG77.

Would you like me to take a look at setting the Ebilling up for you.

If you don't mind, I will need to send you a private message to pass security. 
If you can check the Logo top right of your screen that would be great. 
Regards     
Gareth_L
 

[char37som]

Hi Robert,

Please may you help me with this too?

I too have been stuck on paper bills since I moved house over a year ago without success to switch off or anyone to successfully help me, 

Thanks

Char

[Paul_DN]

Hi char37som,

Thank you for reaching out to us in our community and welcome, sorry to see you have been unable to set up paperless billing since moving, this is done Via your Online Account, when moving the account number changes and a new Online account is needed, once signed in select billing, to the left you will see a tick box which says paperless billing.

If you are still unable I will be happy to help, I will send you an invite into a private chat, please look out for the white envelope to accept.

Regards

Paul.

[Paul_DN]

Hi char37som,

Thank you for joining me in a private chat and for clearing security, as advised you are now all set to receive paperless billing, if you do need any further bill moving forward, you know where we are.

Regards

'Paul.

[VrgnonRidiculus]

Same problem here - no tickbox for ebilling.

Slightly odd story behind my account. When I signed up for VM, for reasons only known to themselves, they used an old address for the house from their archives, including a house name that hasn't been used for 10 years. O2 on the other hand (it's a Volt package) used the right address. Between them they were unable to match the addresses to allow the Volt benefits to activate. Remarkably, the only way round it seemed to be for Virgin to scrap my old account and start again with the address I'd given them originally when I first signed up. Who'd have thought that both companies are supposed to be in the communications business and indeed be under the same ownership?

Anyway, I've had lots of teary "sorry you're leaving us" messages, a few "welcome to Virgin" ones and everything now seems to be working. I'm just left with billing by post switched on (which I didn't have with my old account), a bill for £1.75 (refunds welcome) and a letter I didn't want. Oh, and no tickbox anywhere to switch to paperless. If there's anything that can be done I'd be very grateful

[Daniel_Et]

Hi @VrgnonRidiculus, thank you for your post.

We're sorry to hear about the problem you're experiencing 😔

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel

[dpk]

Hiya,

Please can you add me to the list of people that cannot switch to Ebilling. I followed the path from My profile but there is no option to switch to Ebilling. I'd be happy for you to PM me and get this sorted.