Unable to Switch to Ebilling

[gazakstan]

I have been through my settings trying to switch to ebilling and all I can find is how to change how VM can contact me, but no way to switch to ebilling. 

The link that the paper bill includes (virginmedia.com/help/virgin-media-ebilling) doesn’t work. 

Can someone please assist me in moving to ebilling? 

[Molly_T]

Hi dpk 👋 Welcome to the community! Thank you for joining this thread and posting!

Sorry to hear you are having issues with signing up for E-billing. 

We will just need to send you a PM to confirm a few account details so we can arrange this for you.

I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

Wishing you all the best. 🌞

[Molly_T]

Hi All 👋 Just returning to the public thread to keep things updated. 

Thanks to dpk for PMing with me 📩 - I was able to confirm the details needed to set up E-billing on their behalf. 

This has all now been sorted! Let us know if there is anything else you need. 

Wishing you all the best! 🌞

[m_rko]

Hello,

I am also experiencing the same issue. Since renewing the contract I have been automatically enrolled in paper bills, and I am now unable to switch to paperless.

Last month I spoke via to online chat to a VM agent. Apparently he was going to amend this for me, however few days ago I still received a paper bill.

I would really appreciate if someone could assist with this, and switch my account to paperless.

Thank you

[Ayisha_B]

Hi @m_rko 👋

Welcome to the community! Thank you for joining this thread and posting.

Sorry to hear you are having also having issues with signing up for E-billing. 

We will just need to send you a PM to confirm a few account details so we can arrange this for you.

I will do this for you now - you can find the PM in the top right corner of the page in your Inbox.  

Hope to hear from you soon.

[smithyjnrno4]

Agree with the previous comment about this thread being a pretty hilarious example of customer service. Rather than PM everyone, wasting your time and theirs, why don’t you just FIX the issue whereby there’s no option to switch to paperless billing via our online accounts. Your agents have provided numerous links in this thread and in turn been told numerous times that they do not work. Yet you continue to persist with sending the same outdated instructions. Does no one bother to read the thread before responding?

Anyway, seems actually fixing the issue to avoid this inefficiency is beyond Virgin so please PM me bla bla bla so I can waste more time and effort on getting this changed. Thanks.

[PW926]

Hi I have the same problem. I called Virgin so many times, but the paper bill comes every month! I have tried many times updating on the website. Can anyone solve this for me please? I am tired of calling and being told the same thing which doesn't work!

[David_Bn]

Thanks for reaching out to us @PW926, and a very warm welcome to our Community Forums!

Sorry to hear of the issues you've been experiencing with the switching over from Paper Billing to E-Billing.

I'd be happy to look into this for you, to see if this can be resolved.

Check out the envelope in the top right hand corner for a private message from me

Thanks,

David_Bn

[smithyjnrno4]

Seems my request for help was missed. Bumping.

[David_Bn]

Thanks for working with me via our private messaging function @PW926.

Pleased to have this sorted for you, and as per my latest message in our conversation, do feel free to come back to me if my work today hasn't been effective

Thanks,

David_Bn

[smithyjnrno4]

Hello?