Forum Discussion

gazakstan's avatar
gazakstan
Joining in
2 years ago
Solved

Unable to Switch to Ebilling

I have been through my settings trying to switch to ebilling and all I can find is how to change how VM can contact me, but no way to switch to ebilling.  The link that the paper bill includes (virg...
billing
EBilling
paperless
  • John_GS's avatar
    John_GS
    2 years ago

    Hi gazakstan 

    Thanks for joining me on PM and allowing me to fix this for you 🙂

    Do pop back to the forums if you ever need anything.

    Best wishes.

toby2023's avatar
toby2023
Joining in
2 years ago

Hi, please can you help me as well. I am in the same situation and cannot access the ability to change to online billing despite following the steps as described above and keep getting charged £1.75 a month. The option is not there. Thanks.

  • Ayisha_B's avatar
    Ayisha_B
    Forum Team
    2 years ago

    Hi toby2023 👋

    A warm welcome to our Community Forums and thanks for your post. 

    Sure! I'd love to help you further with this. 

    Will pop you a PM now 📩

    Speak soon!

    • babyjayne13's avatar
      babyjayne13
      Joining in
      2 years ago

      Hi there, could you help me also please? I’m having the same problem as everyone else, can’t find the Ebilling section anywhere!

      thank you

      jayne 

      • Travis_M's avatar
        Travis_M
        Forum Team (Retired)
        2 years ago

        HI babyjayne13 

         

        Thanks for posting on our community forum and sorry to hear about the issue with your ebilling

         

        I'll drop you a private message now to collect some more information and get this sorted for you, keep an eye on your inbox for a message from myself.

         

        Regards

  • Ayisha_B's avatar
    Ayisha_B
    Forum Team
    2 years ago

    Thanks for your time via PM toby2023 

    That's all sorted for you now.

    If I can help with anything else, let me know.

    Have a lovely weekend!

    • DH46's avatar
      DH46
      Tuning in
      2 years ago

      Also having trouble swapping to ebilling It's obviously an issue so rather than pm everyone, can't it just be sorted so everybody does not go around in circles for half hour only to find a section under ebilling that states how to sign up for ebilling so you try that which then sends you back to the same. Nothing under my profile for ebilling, only communication options. I have only just joined Virgin and been around in circles over a few things. My first bill £9.49 came 1 day after set up telling me to pay, so I called and paid. I now have a letter telling me to pay £9.49. My app states paid on the main front page, click on it and it then states £9.49 due by such a date.  What the hell, after coming from sky due to poor broadband had nothing like this. It really is crazy making my head spin.  Broadband good though lol!!

      • Matthew_ML's avatar
        Matthew_ML
        Forum Team
        2 years ago

        Hey DH64, thank you for reaching out and a warm welcome to the community I am so sorry to hear this.

        We can't change it on our side it does need to be done from your side which you can do here 

        Please follow that link and let me know what it states. Cheers