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theflyingwooly's avatar
theflyingwooly
Joining in
2 years ago
Solved

Switch to ebilling

Hi, I would like some help switching to ebilling please.

In my account options I have my communication preference set to - eBills / Email / Text - but I recieved a paper billl in the post today.

 
  • Daniel_Et's avatar
    Daniel_Et
    2 years ago

    Hi theflyingwooly 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Regards,
    Daniel

17 Replies

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  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    2 years ago

    Hi theflyingwooly 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Regards,
    Daniel

    • viryananda's avatar
      viryananda
      Joining in
      11 months ago

      Hello,

      I'm having the same problem - In my account options I have my communication preference set to - eBills / Email / Text - but I received a paper bill in the post yesterday. I tried to follow the instructions to switch to eBilling but can't find any other way to do it. Please can you help me? Many thanks

      • Megan_L's avatar
        Megan_L
        Forum Team (Retired)
        11 months ago

        Hi Viryananda,

        Thanks for using the Community Forums to get this issue with your E-Billing looked into, sorry you're struggling to find out how to do it on the App 😥 I would be more than happy to look into this for you!

        I'll send you a PM now so we can get this looked into. 

        Speak soon!

        Thanks,

        Meg

    • nis28's avatar
      nis28
      Joining in
      10 months ago

      Hi,

      I am having the same issue, I have tried as you have mentioned in the fix but just don't get any option for ebilling.

      Thanks

      Nisar ...

      • Ashleigh_C's avatar
        Ashleigh_C
        Icon for Forum Team rankForum Team
        10 months ago

        Hi there nis28 

        Thank you so much for your post and welcome to the community forums, it's great to have you here. 

        I am so sorry that you have faced this issue and thank you again for trying the fixes already listed, I am so sorry that this has not helped but let me get a private message across so we can take a closer look.

        I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
         

    • CDLH's avatar
      CDLH
      Tuning in
      9 months ago

      Hi. I am also having the same problem. I would really appreciate help to switch to ebilling. Many thanks

      • David_Bn's avatar
        David_Bn
        Icon for Forum Team rankForum Team
        9 months ago

        Thanks for reaching out to us CDLH and a very warm welcome to our Community Forums!

        Sorry to hear that switching to E-Billing has been a difficult task thus far.

        Check out the envelope in the top right hand corner for a private message from me

        Thanks,

        David_Bn

  • Raul123's avatar
    Raul123
    Joining in
    10 months ago

    Hello,

    Could you help with this please, I am having the same problem here to switch to ebilling, I have tried to follow your instructions but just don't get any option for ebilling.

    Raul

    • Molly_T's avatar
      Molly_T
      Icon for Forum Team rankForum Team
      10 months ago

      Hi Raul123 👋 Welcome to the community forum! Thank you for posting and joining this thread. 

      You should be able to switch to E-billing yourself via 👉 My VM by heading to Profile > E-billing > Switch to E-billing. You can read more about the process here 👉 https://my.virginmedia.com/discover/welcome/your-bill/ebilling.html_1 

      Just in case you have tried this process and are still having issues I will send you a PM to confirm a few details so we can set this up for you manually. - You can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

      Wishing you all the best. 🌞

  • Mikey727's avatar
    Mikey727
    Joining in
    9 months ago

    Hi, I'm having the same problem - In my account options I have my communication preference set to - eBills / Email / Text - but I received a paper bill in the post twice already. I tried to follow the instructions to switch to eBilling but can't find any other way to do it. How can I switch it? Thanks 

    • David_Bn's avatar
      David_Bn
      Icon for Forum Team rankForum Team
      9 months ago

      Thanks for reaching out to us Mikey727.

      I can see that you have raised this matter on your own thread and has since been picked up by one of my colleagues.

      Do please try to avoid duplicate posts on the same subject moving forward as this can result in multiple agents working on the same case, which can cause some confusion.

      I'll personally step aside and allow my colleague to continue working with you on this matter

      Thanks,

      David_Bn

  • CristinaA's avatar
    CristinaA
    Settling in
    8 months ago

    Good afternoon. I am having the same issue (process mentioned in the link does not work, as there is no Profile  > E-billing > Switch to E-billing option). Can you please support into switching to e-billing? Thank you

    • Steven_L's avatar
      Steven_L
      Icon for Forum Team rankForum Team
      8 months ago

      Hello CristinaA,

      Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your online account and switching to ebilling. 

      I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
      Kind Regards,
      Steven_L