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da_ando's avatar
da_ando
Joining in
18 days ago
Solved

Switching to eBilling

Hi,

I need help switching to eBilling. The advice and links online all seem to be incorrect or outdated. It seems like a lot of people have the same issue.

Last month I contacted a Virgin employee through the main websites chat function and they assured me they had enabled eBilling for my account. Unfortunately nothing has changed, as I received a paper copy of my bill last week and have been charged for it again.

Please can someone assist with enabling this properly?

  • Kath_P's avatar
    Kath_P
    18 days ago

    Hi da_ando,

    Thanks for sticking with me via private message. 

    I'm glad I was able to get everything sorted for you. 😊

    If you have any further issues, please pop back to us in the Community. 

    Take care,

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  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    18 days ago

    Hi da_ando, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you've had some issues with getting e-billing set up. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security. 

    I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

    Many thanks, 

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    18 days ago

    Hi da_ando,

    Thanks for sticking with me via private message. 

    I'm glad I was able to get everything sorted for you. 😊

    If you have any further issues, please pop back to us in the Community. 

    Take care,