I have been through my settings trying to switch to ebilling and all I can find is how to change how VM can contact me, but no way to switch to ebilling.
The link that the paper bill includes (virginmedia.com/help/virgin-media-ebilling) doesn’t work.
Can someone please assist me in moving to ebilling?
Hi gazakstan
Welcome to our community forums and thank you for your first posts.
Sorry to hear you are having issues trying to switch to e-billing. We will take your feedback onboard and pass it on to the relevant teams for future improvement. Please try the following link regarding E-billing and let us know if it helps https://my.virginmedia.com/discover/welcome/your-bill/ebilling.html_1
Thanks,
I’ve tried this and it doesn’t give me an option to change to ebilling, only communication preferences, which are already set to eBills / Email / Text
Hi,
I cannot switch to ebilling either. The link doesn't work
Hello quigljas
Thanks for posting on the forums in regards to your account and problems switching to Ebilling, we appreciate the frustration and you raising this via the forums. Welcome to the community.
We're happy to help with this and I will send you a Private Message to get some more details from you to assist. Check the envelope in the top right of the forum when signed in for the message.
Rob
I am also experiencing the same problem. Can anyone also assist me in moving to ebilling?
Hi MicheleB1,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you're having an issue with registering for E-Billing. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security.
I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊
Thanks,
I am having a similar issue. How do I suspend paper bills?
Hey jh_jones 👋🏼 Thanks for reaching out to us and a warm welcome to the Virgin Media Community Forums. 👋🏼
I'm sorry to hear about the issues with the e-Billing you are facing.
Please read this article here and follow all the steps that come through.
If you have done all these steps and are still facing issues with e-Billing, please show the error that is coming with this.
Try to avoid posting any personal information.
Kind regards,
Ilyas.
I can log on to “My Virgin Media”, but there is no link to “My Profile”
I also can't find anywhere to change from paper to ebilling. I've been round in circles for 30 minutes, but still can't find anywhere to change this.
Hi rixie,
Thank you for your post. I'm very sorry for any issues you've had with that.
I am happy to help with getting that changed for you.
I will private message you now.
^Martin
Could someone switch my paper bills off please? I’ve spent ages trying but there is nowhere I can do it. Thanks.
Hi Lizzy42,
Thanks for taking the time to post on our Community.
We're sorry to hear you've had some trouble switching to e-billing.
To turn on eBilling:
That’s it! You’ll now be set up to receive your monthly bills to the email address of your choice each month.
If you have any issues, pop back and let us know so we can help further.
Thanks,
Hi Kath,
I’ve tried all that. There is no My Profile, or billing section. I have clicked every menu on every page but nothing.
Please can you send a screenshot of what is happening please?
We have no control and can't turn this on ourself sorry.
I clicked billing - still no ebilling option
This is the only thing I have ever found related to ebilling. I changed it in June but still get a paper bill every month which costs me £1.75.
Hi, please can you help me as well. I am in the same situation and cannot access the ability to change to online billing despite following the steps as described above and keep getting charged £1.75 a month. The option is not there. Thanks.
Hi there, could you help me also please? I’m having the same problem as everyone else, can’t find the Ebilling section anywhere!
thank you
jayne
Also having trouble swapping to ebilling It's obviously an issue so rather than pm everyone, can't it just be sorted so everybody does not go around in circles for half hour only to find a section under ebilling that states how to sign up for ebilling so you try that which then sends you back to the same. Nothing under my profile for ebilling, only communication options. I have only just joined Virgin and been around in circles over a few things. My first bill £9.49 came 1 day after set up telling me to pay, so I called and paid. I now have a letter telling me to pay £9.49. My app states paid on the main front page, click on it and it then states £9.49 due by such a date. What the hell, after coming from sky due to poor broadband had nothing like this. It really is crazy making my head spin. Broadband good though lol!!
