Unable to Switch to Ebilling

I have the same issue.  Was told by the billing staff they were unable to change it at their end and it is taking two weeks for these requests to appear in user account screen. When i pointed out it was over a month and two staff members told me they had fixed the issue, i was asked to wait another week for the change to take effect and then call back if no change.  Any one know how to fix this

I have had the same issue as everyone else on this thread but mine has been going on since I moved house a year ago, when Virgin decided to change my ebilling account to paper billing without my permission.  I have spoken to customer services and been told conflicting information.  One CSA said they had changed my account back to ebilling (it didn't work) and another then told me they can't do it for me, I have to do it myself.  However, the links don't work and the instructions are incorrect.  I have explained this but no one is taking action on this.  There is clearly an issue with the website and this needs looking in to, rather than giving out the same incorrect information and going around in circles.  I am now going down the official route of sending in yet another complaint but this time I will be escalating to the Communications Ombudsman to ensure that something gets done.  I just wanted to put this on the forum in the hope that other people will take the same action and hopefully Virgin will finally look in to this issue and stop fobbing people off and taking money they shouldn't be.

Same problem here - no tickbox for ebilling.

Slightly odd story behind my account. When I signed up for VM, for reasons only known to themselves, they used an old address for the house from their archives, including a house name that hasn't been used for 10 years. O2 on the other hand (it's a Volt package) used the right address. Between them they were unable to match the addresses to allow the Volt benefits to activate. Remarkably, the only way round it seemed to be for Virgin to scrap my old account and start again with the address I'd given them originally when I first signed up. Who'd have thought that both companies are supposed to be in the communications business and indeed be under the same ownership?

Anyway, I've had lots of teary "sorry you're leaving us" messages, a few "welcome to Virgin" ones and everything now seems to be working. I'm just left with billing by post switched on (which I didn't have with my old account), a bill for £1.75 (refunds welcome) and a letter I didn't want. Oh, and no tickbox anywhere to switch to paperless. If there's anything that can be done I'd be very grateful

Hiya,

Please can you add me to the list of people that cannot switch to Ebilling. I followed the path from My profile but there is no option to switch to Ebilling. I'd be happy for you to PM me and get this sorted.

Agree with the previous comment about this thread being a pretty hilarious example of customer service. Rather than PM everyone, wasting your time and theirs, why don’t you just FIX the issue whereby there’s no option to switch to paperless billing via our online accounts. Your agents have provided numerous links in this thread and in turn been told numerous times that they do not work. Yet you continue to persist with sending the same outdated instructions. Does no one bother to read the thread before responding?

Anyway, seems actually fixing the issue to avoid this inefficiency is beyond Virgin so please PM me bla bla bla so I can waste more time and effort on getting this changed. Thanks.

Hi I have the same problem. I called Virgin so many times, but the paper bill comes every month! I have tried many times updating on the website. Can anyone solve this for me please? I am tired of calling and being told the same thing which doesn't work!

Seems my request for help was missed. Bumping.

Hello?