Forum Discussion

Jparker57's avatar
Jparker57
Joining in
5 months ago

Switch to ebilling

Hello,

I’m trying to switch to ebilling.

I’ve read https://my.virginmedia.com/discover/welcome/your-bill/ebilling.html_1 but can’t locate the My Profile link after logging in to https://my.virginmedia.com.

  • Ashleigh_C's avatar
    Ashleigh_C
    5 months ago

    Hi there Jparker57 

    Thank you so much for your post and welcome to the community forums.

    I'm so sorry you have faced this issue, but let me pop you a private message and we will take a look there. I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
     

  • Ashleigh_C's avatar
    Ashleigh_C
    Forum Team
    5 months ago

    Hi there Jparker57 

    Thank you so much for your post and welcome to the community forums.

    I'm so sorry you have faced this issue, but let me pop you a private message and we will take a look there. I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
     

  • DannyPM's avatar
    DannyPM
    Joining in
    5 months ago

    I am also having this issue - I've tried everything. There is no profile option or any option to update to ebilling. Can I please switch to ebilling? and have a refund for any billing charges?

    • Molly_T's avatar
      Molly_T
      Forum Team
      5 months ago

      Hi DannyPM 👋

      Sorry to hear you are also having issues getting your E-billing set up. 

      We will need to confirm a few details via PM to help send out a new email verification link to finalise E-billing. 

      If you've received any paper bills charges for this would likely be valid (due to the costs involved with paper billing, such as postage), however we can certainly take a look with you and discuss this further as part of our PM conversation.

      You can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

      Wishing you all the best. 🌞

  • PaulSudlow's avatar
    PaulSudlow
    Joining in
    3 months ago

    I am also trying to switch to E-billing as I never knowingly signed up to receive or be charged for paper bills. As like many on here, I have tried to follow instructions to make the switch but do not have the suggested options/selection choices on my account settings.

    Can you please activate the switch to E-billing for me or send me the working link so that I can make the change

    Thank you

    • Ashleigh_C's avatar
      Ashleigh_C
      Forum Team
      3 months ago

      Hi there PaulSudlow 

      Thank you so much for your post and welcome to the community forums, it's great to have you on the team! 

      I'm so sorry to hear that you are also facing this issue but not to worry! I will be happy to take a closer look via a private message. 

      I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.