I have been through my settings trying to switch to ebilling and all I can find is how to change how VM can contact me, but no way to switch to ebilling. The link that the paper bill includes (virg...
Hi, please can you help me as well. I am in the same situation and cannot access the ability to change to online billing despite following the steps as described above and keep getting charged £1.75 a month. The option is not there. Thanks.
Also having trouble swapping to ebilling It's obviously an issue so rather than pm everyone, can't it just be sorted so everybody does not go around in circles for half hour only to find a section under ebilling that states how to sign up for ebilling so you try that which then sends you back to the same. Nothing under my profile for ebilling, only communication options. I have only just joined Virgin and been around in circles over a few things. My first bill £9.49 came 1 day after set up telling me to pay, so I called and paid. I now have a letter telling me to pay £9.49. My app states paid on the main front page, click on it and it then states £9.49 due by such a date. What the hell, after coming from sky due to poor broadband had nothing like this. It really is crazy making my head spin. Broadband good though lol!!
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Ebilling","id":"message:5337957","revisionNum":1,"repliesCount":59,"author":{"__ref":"User:user:902822"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:ManageAccountCable"},"conversation":{"__ref":"Conversation:conversation:5337957"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:5337957"},"body@stripHtml({\"truncateLength\":200})":" I have been through my settings trying to switch to ebilling and all I can find is how to change how VM can contact me, but no way to switch to ebilling. The link that the paper bill includes (virg...","body@stringLength":"339","rawBody":"
I have been through my settings trying to switch to ebilling and all I can find is how to change how VM can contact me, but no way to switch to ebilling.
The link that the paper bill includes (virginmedia.com/help/virgin-media-ebilling) doesn’t work.
Can someone please assist me in moving to ebilling?
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Thanks for joining me on PM and allowing me to fix this for you 🙂
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Do pop back to the forums if you ever need anything.
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Best wishes.
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Hi, please can you help me as well. I am in the same situation and cannot access the ability to change to online billing despite following the steps as described above and keep getting charged £1.75 a month. The option is not there. Thanks.
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Hi, please can you help me as well. I am in the same situation and cannot access the ability to change to online billing despite following the steps as described above and keep getting charged £1.75 a month. The option is not there. Thanks.
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Unable to Switch to Ebilling","moderationData":{"__ref":"ModerationData:moderation_data:5427587"},"body":"
Also having trouble swapping to ebilling It's obviously an issue so rather than pm everyone, can't it just be sorted so everybody does not go around in circles for half hour only to find a section under ebilling that states how to sign up for ebilling so you try that which then sends you back to the same. Nothing under my profile for ebilling, only communication options. I have only just joined Virgin and been around in circles over a few things. My first bill £9.49 came 1 day after set up telling me to pay, so I called and paid. I now have a letter telling me to pay £9.49. My app states paid on the main front page, click on it and it then states £9.49 due by such a date. What the hell, after coming from sky due to poor broadband had nothing like this. It really is crazy making my head spin. Broadband good though lol!!
Also having trouble swapping to ebilling It's obviously an issue so rather than pm everyone, can't it just be sorted so everybody does not go around in circles for half hour only to find a section under ebilling that states how to sign up for ebilling so you try that which then sends you back to the same. Nothing under my profile for ebilling, only communication options. I have only just joined Virgin and been around in circles over a few things. My first bill £9.49 came 1 day after set up telling me to pay, so I called and paid. I now have a letter telling me to pay £9.49. My app states paid on the main front page, click on it and it then states £9.49 due by such a date. What the hell, after coming from sky due to poor broadband had nothing like this. It really is crazy making my head spin. Broadband good though lol!!
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Hey DH64, thank you for reaching out and a warm welcome to the community I am so sorry to hear this.
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We can't change it on our side it does need to be done from your side which you can do here
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Please follow that link and let me know what it states. Cheers
Hey DH64, thank you for reaching out and a warm welcome to the community I am so sorry to hear this.
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We can't change it on our side it does need to be done from your side which you can do here
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Please follow that link and let me know what it states. Cheers
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