Unable to Switch to Ebilling

[gazakstan]

I have been through my settings trying to switch to ebilling and all I can find is how to change how VM can contact me, but no way to switch to ebilling. 

The link that the paper bill includes (virginmedia.com/help/virgin-media-ebilling) doesn’t work. 

Can someone please assist me in moving to ebilling? 

[Akua_A]

Hi @gazakstan 

Welcome to our community forums and thank you for your first posts.

Sorry to hear you are having issues trying to switch to e-billing. We will take your feedback onboard and pass it on to the relevant teams for future improvement. Please try the following link regarding E-billing and let us know if it helps https://my.virginmedia.com/discover/welcome/your-bill/ebilling.html_1 

Thanks,

[gazakstan]

I’ve tried this and it doesn’t give me an option to change to ebilling, only communication preferences, which are already set to eBills / Email / Text

[John_GS]

Hi @gazakstan 

Thanks for coming back to us.

I'll send you a PM now to assist further.

Best wishes.

[MicheleB1]

I am also experiencing the same problem. Can anyone also assist me in moving to ebilling?

[Kath_F]

Hi MicheleB1, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you're having an issue with registering for E-Billing. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks, 

[John_GS · Accepted solution]

Hi @gazakstan 

Thanks for joining me on PM and allowing me to fix this for you 🙂

Do pop back to the forums if you ever need anything.

Best wishes.

[jh_jones]

I am having a similar issue. How do I suspend paper bills?

[Ilyas_Y]

Hey @jh_jones 👋🏼 Thanks for reaching out to us and a warm welcome to the Virgin Media Community Forums. 👋🏼

I'm sorry to hear about the issues with the e-Billing you are facing.
Please read this article here and follow all the steps that come through.

If you have done all these steps and are still facing issues with e-Billing, please show the error that is coming with this.
Try to avoid posting any personal information.

Kind regards,
Ilyas.

[jh_jones]

I can log on to “My Virgin Media”, but there is no link to “My Profile”