Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
Hi,The outside box is broken, could someone please let me know how I do about getting this repaired / replaced.RegardsAnthony
Hello, I had an email last week from Virgin saying that they had forgot to charge me for Netflix (after over a year of no issues despite weeks of not working to start with), now Netflix has locked me out. How can I reactivate my Netflix without payin...
Signed up to the above promotion last month to receive sky sports HD at reduced rate for 18 months - HD part was was only for 12 months But have not heard anything and still not been upgraded.Completed the form 3 times until the promotion ended on th...
Just taken me 5 hours on online chat to have my contract cancelled . I originally just wanted to reduce my package but the service I have received today has been abysmal so I decided to cancel instead. Been a loyal customer for nearly 30 years but ca...
Hi All, I moved house in June 2022 and switched my services over to my new address. Exact same package, however it looks like they started a new contract for me. So my original contract that had an end date of June 2023 has been extended to December ...
Hi,Unfortunately my husband passed away in November so we changed all virgin details to myself. I was told that I will receive an email to activate my new Netflix under my new email but I haven’t received this and checked this in all spam folders too...
Hello Today I had a call and upgraded my broadband package. I only agreed to this as I was told it would be £39 for the entire 18 month of the contract but now the updated documents say this price is only until January 2024. I did not sign up to thes...
How long after you cancel your package can you rejoin as a new customer as VM have no interest in changing current package so I have cancelled it
Hello, I'm posting on this forum because Virgin Media are the most uncontactable company I've ever encountered.I lost services due to an outage which occured on 30/10/2022 and was not resolved until an engineer that I'd contacted to diagnose the prob...
Helloi have recently signed up for virgin media broadband and my package is due to arrive by Saturday but i have still not received any confirmation email and i think this may be a problem can someone please help thanks in advance
