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Facing homelessness and still being charged EDF.

ShinrinYoku
Joining in

My family received our Section 21 Eviction Notice last month and is due for 27th June. We are advised by the council to stay in the property until we are physically removed and we will be placed in temporary housing. 

Speaking on live chat I am being told I will be charged upwards of 200 pounds to cancel when we are evicted! This is disgusting, my family will be dealing with enough without being charged for something we can not use through no fault of our own. Surely their must be something Virgin can do to help here. We won't be cancelling for at maybe a couple of months yet but we just want to get everything ready so we know what to expect.

1 REPLY 1

Vikki_M
Forum Team
Forum Team

Hi ShinrinYoku

Thanks for your post and welcome to our community.

I'm very sorry to hear about what's happened. 

I'll send you a private message now to discuss how we can help.

Please look out for the envelope in the top right of the page and pop back to me when you can. 

Vikki - Forum Team


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