Early Disconnection Charges. Despite being made homeless

Hi,

I spoke with one of your agents yesterday, to let them know, I have to leave my home, as our landlord is selling the home. So we have no choice but to move out. Unfortunately we do not have anywhere to go, and have been filed as homeless by our local housing association, on the day we leave we will be offered a hotel in the area.

The agent advised me, i would have to pay a ridiculous charge as I am still in contract, I explained the situation, how this is not been done out of choice, I literally do not have anywhere else to live. I asked to speak to a supervisor, there was no one available, I told him I do not accept these charges and want my concerns escalated, as these are not normal circumstances and should not be seen as such. The agent told me they would issue a complaint and quoted me the complaint number, last night I received an email from the complaints department, claiming my issue has been resolved, at no stage did I agree that we had reached a resolve, so now I believe the agent did not carry this role correctly, and was trying to just get me off the chat.

I have been a customer for years and have had no plans at all to cancel as , we have always been happy with the service provided. It's is ridiculous that Virgin Media would expect the same rules to apply to someone being in breach of contract through choice and those who are literally going to have no where to live, due to their landlord selling the property.