Early Disconnection Charges - Despite being made homeless

Earlier today, I had a conversation with one of your agents to inform them of my current situation. I have been issued a Section 21 no-fault eviction notice by my landlord, leaving me with no option but to vacate my home and move into temporary accommodation provided by the council. Unfortunately, I have been classified as homeless by our local council and will be relocating to emergency accommodation shortly. During our conversation, the agent informed me that I would be liable for a significant charge since my contract runs until October. Alternatively, I could continue paying my monthly fee but would not be able to use the Internet service. I explained that this situation is beyond my control, and I genuinely have no other place to live. The council's temporary accommodation does not permit wired or fixed Internet connections, which has put me in a difficult position. Furthermore, the call handler mentioned that they had consulted with their supervisor, who confirmed that there were no exceptions available. Hence, I am faced with either paying the early termination fee or continuing with the monthly payments until my contract ends, neither of which I can afford with the added expenses I will incur. I have been a loyal customer of Virgin Media for many years and have always been extremely satisfied with the service provided. I had no intentions of cancelling my contract, as I have been genuinely pleased with the quality and reliability of your services. However, I find it quite unreasonable that Virgin Media would enforce the same rules for someone who breaches the contract by choice and someone like myself, who is unfortunately forced to move due to circumstances beyond their control. In my case, I am facing a distressing and challenging situation where I have no option but to relocate, and it is through no fault of my own. I urgently need internet access at my new property, especially since my daughter is preparing for her GCSEs. If it were possible, I would have gladly continued my contract with Virgin Media at the new location. Unfortunately, given my current situation, this is not feasible. I was advised to write a letter to explain my circumstances and request that the cancellation charge be waived. As a disabled single mum with limited mobility, I am currently in the midst of an extremely stressful situation, moving from my home of the last seven years. This transition is proving to be heart-breaking and overwhelming for me. I kindly ask that you consider my situation and remove the cancellation charge. Your understanding and support during this difficult time would be greatly appreciated. Thank you for your attention to this matter.