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Reset password not working

GWill71583
Joining in

I've forgotten my password for my Virgin Media account and every time I try and reset the password it tells me that it is invalid no matter what password I choose (within the limits provided). I've seen on the forum that loads of people have had the same issue over the years but the result doesn't seen to be solved on the forum. Can someone please help?

Literally everything you need to do on the virgin media website requires you to sign in, the live chat section just tells you there is one rather than takes you to a live chat, and the telephone has no relevant options (while clearly trying to avoid anyone speaking to a human).

42 REPLIES 42

Hi, I’m having exactly the same issues. So many attempts at new password combinations and using private browser window etc and still I get the error message that the new password is invalid and I should try some other password combination. I also can’t believe this is a known issue for so long and it’s still not fixed ! 
Can someone please tell me how to reset the password as I have no access to my account and desperately need in.

PLEASE HELP!!

I’m having exactly the same issues. So many attempts at new password combinations and using many different browser window and Mac and still I get the error message that the new password is invalid and I should try some other password combination. It won’t even except the the suggested password from Virgin!!!

I also can’t believe this is a known issue for so long and it’s still not fixed ! 

Can someone please tell me how to reset the password as I have no access to my account and desperately need in.

you really need to sort this asap!

Hi @TimStanley thanks for posting and welcome to our community.

Sorry to hear that you cannot currently access your email address nor change your password and allow access. And I am sorry for any inconvenience this may be causing you. I would like to take a look on your behalf. I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

Regards

Lee_R

I am also having this issue. It won’t accept any form of password so I can’t reset or get into my account.

Hi iAmError,

Thanks for posting and welcome to our community 🙂

Sorry to hear you're having some issues resetting your account, I've popped you over a private message so I can take a closer look at this for you.

Alex_Rm

Ks13
Joining in

Hi, 

I’m also having this issue. Please can someone help?

Thanks you

Hi Ks13,

Thanks for posting welcome to our community 🙂

Sorry to hear you're having some issues resetting your password, I've popped you over a private message to get a few details from you.

Alex_Rm

termie
Settling in

I just joined too.

I'm having the same issue - the last two days I've had various email problems, and now it won't let me set a valid new password. It is very frustrating.

Can anyone help?

Haughta2
Joining in

Hi, I have the exact same issue -  It won’t accept any form of password so I can’t reset or get into my account. And I have also tried all the so-called fixes.

Hi Haughta2 👋 welcome to the community! Thank you for joining and posting on this thread. 

Sorry to hear you are also having some issues with re-setting your My VM password. 

We will just need to send you a PM to confirm a few account details so we can look into this further and offer additional support. 

I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

Wishing you all the best. 🌞
 

Molly