GWill71583
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Re: Reset password not working
Hi Jodi, I have been able to login in the past yes. Although I have not logged in for about a year, hence me forgetting my password. As with many people who I have read about having the same issue before me, I have tried everything you have said. Different browsers, clear cookies etc. I have also tried a million different combinations of passwords within the criteria. Considering the amount of threads this issue comes up on (and seems to have as far back as 2019), I’m quite flabbergasted that the same advice is being provided (which isn’t really advice - it’s the equivalent of asking us to switch it off and on and checking if we can follow instructions) when it’s clearly a problem with the Virgin Media system.15KViews0likes5CommentsReset password not working
I've forgotten my password for my Virgin Media account and every time I try and reset the password it tells me that it is invalid no matter what password I choose (within the limits provided). I've seen on the forum that loads of people have had the same issue over the years but the result doesn't seen to be solved on the forum. Can someone please help? Literally everything you need to do on the virgin media website requires you to sign in, the live chat section just tells you there is one rather than takes you to a live chat, and the telephone has no relevant options (while clearly trying to avoid anyone speaking to a human).21KViews4likes56Comments