Problem switching to e-billing

[andymikelaura]

I am having the exact same problem that customers on these threads have had:

Despite multiple calls to various customer service representatives on the phone, I have not been able to have this resolved.

Can anyone please help?

https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Switched-to-Ebilling-and-still-rece...

https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Can-t-switch-to-e-billing/td-p/5299...

[John_GS]

Hi @andymikelaura 

Thanks for posting and welcome back to the community.

I'll send you a PM now to sort this out.

Best wishes.

[John_GS]

Hi @andymikelaura 

Thanks for joining me on PM and allowing me to sort this for you. 

Do pop back to the community if you ever need any further help.

Best wishes.